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Lost contact with NAS after upgrading Windows 10
I have recently upgraded Windows 10 on my computer and after the upgrade I appear to have lost contact with the NAS. When I click "Browse" in RAIDar I get the following error message (translated to E...
Options include
- Installing the SMB 1.0 client on your Windows system. You do this by going into "turn windows features on or off"
- Installing the NFS client in Windows and enable NFS in the NAS.
- Converting your NAS to run OS-6. This is unsupported by Netgear, but would give you SMB 3.0
A pattern is beginning to form here. For every question, I get a link to a new thread that raises more new questions. Then again, right now, the only use I have for my NAS is as a paper weight, so I have nothing to lose. I will try one step at the time and hope I will find the support to go through the process one step at the time.
Forget about the backup. I cannot access the NAS. It has only been used for backup anyway, so if all goes well in the end, nothing will be lost.
As far as I can tell, I have the latest version of the firmware.
If I have understood right, the next step is to download new software and store it on the hard disc of my desktop. What version software should I use, and where can I find it?
DisNASter wrote: If I have understood right, the next step is to download new software and store it on the hard disc of my desktop. What version software should I use, and where can I find it?
If you want to convert your NAS to run OS6, then the next step is to offload all the data - because the conversion process will reformat the NAS disks.
One way to do that offloading it to connect an NTFS-formatted USB drive to the NAS, and then set up a backup job on the NAS. Another way is to (at least temporarily) install the SMB 1.0 client on the Windows PC, and copy the data over the network.
After that, the procedure is
- Download PREP4TOR6_0.1-x86.bin and install it as an add-on
- Download R4toR6_6.9.5 .bin and install it as a firmware update
- Reboot the NAS
The NAS will then reformat the drives and do a factory install of OS 6.9.4 You'd then go through the NAS setup process via https://nas-ip-address/admin (using the actual IP address of your NAS).
After the setup, you will need to restore all your data from the backup.
It appears that booth links point to the same file. Could it be that the link in step one is not correct?
So, I managed to download PREP4TOR6_0.1-x86.bin, but when I tried to install it as an add-on, I got an error message:
Any ideas?
I got the message that the image was valid:
And also a message saying that an error occured during installation of add-on program prepR4ToR6
Installing the Prep add-on is not essential as if you have physical access to the device when the system comes up in a weird state you can then power down and do a factory default using the boot menu.
Is it now I should do a factory default using the boot menu?
First make sure you've backed up your data and verified it if you haven't already.
Install the R4toR6 firmware image, accept the prompt to reboot now.
The system should reboot itself a few times or so and come up in a weird state (OS6 installed over the top of RAIDiator-x86). The system won't be working in this broken state.
At that point you could power down and do a factory default (wipes all data, settings, everything) using the boot menu.
Alternatively (or if the above doesn't work for you) you could do a factory default (System > Update > Factory Default), and after it comes back up try installing the Prep Add-on Again, Install R4toR6 firmware image, and accept the prompt to reboot and the system will automatically trigger a factory reset at the appropriate time.
Note that if you do a factory default whilst still on RAIDiator-x86 4.2.x you could open RAIDar to select the RAID mode and confirm your choice to avoid having to wait for the 10 minute countdown to complete.
It appears the old User ID and password does not work any longer. Any suggestions?
As far as I can tell from the progress so far, the NAS appears to be up and running OS 6.9.4. Further testing will tell. A user manual for 6.9.4 would help. Does anyone know if there is such a manual, and if so, where to find it?
Might there even be a manual available in Swedish?
Excellent, now I have a manual. When trying to configure backup on one of my computer i get an error message: "Reconnect the unit"
:
How do I reconnect the unit?
Can you simply access the NAS shares from file explorer? This is to confirm setup.
After that, I suggest looking through the backup faq for your particular use case: https://kb.netgear.com/29788/ReadyNAS-Backup-FAQ
Yes, I can access the NAS shares from file explorer, so it appears the setup is ok.
I have finished the first 50 pages of the software manual. I will finish the rest and look through the backup faq to see if I can find out why backup does not work.
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