Forum Discussion

Aspirant

Jul 29, 2020

MY READYNAS CLOUD ACCOUNT HAS BEEN HACKED

Dear jendlemen I'm not really sure this is the right board to adresss my situation I recently discoved that my Readynas cloud account is been hacked with the following email adress beastadam89@...

Sandshark

Sensei

Aug 03, 2020

Netgear has not annoiunced any large-scale ReadyCloud compromise. I think it is very unlikely that your ReadyCloud account alone was directly and randomly hacked without the hacker having some a priori knowledge regarding your system and password. That's how most so-called "hacking" happens. Now, it could be easier for somebody to hack the local interface or access it through a PC on your local LAN and send themselves an email invitation to ReadyCloud, especially if you have any other remote access door open to your LAN or PC and/or took less care with that password. And, of course, a keylogger on your comnputer could give them the information they need.

If one does not have a need for remote access, then your advise of staying off the cloud is certainly valid. Why take an unnecesary risk, no matter how small? But to say ReadyCloud is not secure when you really have no idea how that access to yours was gained is going too far.

That said, two-factor authentication, which is a currently active suggestion in the Idea Exchange with no Netgear comments, would certainly add even more security.

Grecox

Aspirant

Aug 05, 2020

First of all ,i want you to thank you for your help /reply

I have to mention once again that i have extremely strong sophisticated passwords in my pc -netwaork ,i never reply to any kind of phishing emails asking for anything and im quite a trained user conserning pc security .

Secondly the only remote service i use is Teamviewer which in our world is been used by billions of users and it suppose to be every secure and effective and im the sole user of my pc ,it was impossible for a user to install a keylogger to steal my indendity ..

The only time i use Cloud was only with ReadyNas and so far it was traumatic experience ,i think its a major FAULT of NETGEAR name and as you know they published intrutions and specially hacking intrusions years after the incident !!!

So i would use your suggestion for two factor authentication even now its too late for my data which i don't know in which hands they find a shelter

Finally i have to stress again ,that NETGEAR is not a brand security name i would continiue to support for my needs and of course i would make sure to inform all my community ,friends ,family for my incident so they would know what to except.

As you would understand i don't expect any compentation from NETGEAR ,but it would make the firm more sensitive to explore Maximum security through CLOUD services

Thank you again for your support ,

JohnCM_S
NETGEAR Employee Retired
Aug 05, 2020
Hi Grecox,

I am sorry to hear about what happened to your ReadyCLOUD.

There is no compromise on ReadyCLOUD though. ReadyCLOUD uses the myNETGEAR account for the login and it is actually very secured. Anyone who had access to your NAS probably had your username and password.

ReadyCLOUD does not support 2FA. You can post this as a suggestion on the ReadyNAS Ideas Exchange Board. Engineering may consider adding the feature if it gets more kudos from other users.

Regards,