NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN422 front panel issues, again
Options for models seem limited so to be clear, my NAS is ReadyNAS 422 2 bay with 2x3TB drives Firmware is up to date with 6.10.5 hotfix 1 Firstly I'll cross reference 2 other issues I've had wit...
Numb3r6 wrote:
Here’s the process Netgear guided me to
https://kb.netgear.com/000036942/How-do-I-access-the-boot-menu-on-my-ReadyNAS-422-424-or-524X using the option “OS reinstall”
That is the wrong process for getting the AV issue fixed. An OS-reinstall will simply reinstall the version of firmware you are already running. It doesn't upgrade.
Once again, the process is:
- download the relevant zip file for your NAS from https://kb.netgear.com/000064345/ReadyNAS-OS-6-Software-Version-6-10-6
- unzip it
- Go to system->settings->update in https://nas-ip-address/admin (admin web ui)
- click on install firmware
- you will then get a pop-up to select the firmware file
- the NAS will upload it, and give you a prompt to reboot.
This is not rocket science.
With respect, no, it's not rocket science, but Deeperdown was experiencing "the very same problems" as I, and I've commented on that basis.
Whilst I accept that one of the problems (AV update, the lesser of my issues) may be resolved by either installing 6.10.6 beta, or waiting for it to move to production, the more worrying chassis problem I was having, as per thread title, was resolved by following the OS reinstall as per Netgear tech support guidance - and if that is also being experienced by Deeperdown, then that process would seem to be the answer, albeit one that does not resolve the AV update issue.
So we're perhaps discussing at cross purposes, but if Deeperdown is having the same front panel issues as I, then reinstalling the OS to a non beta version using that process, seems to have a known, positive outcome.
- Can you provide guidance on how to reinstall the OS?
If you've got issues with the front panel as I did (buttons not illuminating nor active) the process that is linked in post 13 in this thread is the one I followed. It's basically: power down, press and hold reset button with paper clip whilst restarting, keep that held down until the NAS displays the boot menu. You can then release the rear reset button and use the front panel controls to select OS Reinstall, which will reload the existing version.
As pointed out by StephenB if the main issue you want to fix is the AV update fail, then this won't fix that aspect, and you'd need to follow the steps he provided to manually install the beta firmware version as per post 14.
Numb3r6 wrote:
As pointed out by StephenB if the main issue you want to fix is the AV update fail, then this won't fix that aspect, and you'd need to follow the steps he provided to manually install the beta firmware version as per post 14.It's been released to production after that, so don't install the beta. Instead install from here: https://kb.netgear.com/000064345/ReadyNAS-OS-6-Software-Version-6-10-6 (FWIW, folks who did install the beta should upgrade to production).
Numb3r6 wrote:
If you've got issues with the front panel as I did (buttons not illuminating nor active) the process that is linked in post 13 in this thread is the one I followed.
Agreed (I was assuming that Deeperdown only has the AV problem - the front panel issue is unusual). If that fails (which it might), then contact paid Netgear support and ask for an RMA.
- Just a quick update…..I flashed the OS as previously discussed but to no joy, so I contacted NETGEAR who were fab and have replaced the unit next day and then help me through the process of swapping over the drives, which was quite easy, but just wanted to make sure I did it right.
So the AV not updating is still an issue but as you said, once the firmware is updated this will get corrected. Thanks all for your support 🤩🤩👍 Do you have the RN422 also? If so and it's the panel buttons not working it does make me wonder if your case is a true h/w issue. If those are the symptoms, just out of interest does the LCD panel work when the system is starting/shutting down, with the usual progress messages?
Great to hear you've getting manufacturer support on this, good result. I've been very impressed by their tech support folks.- The LCD did display when shutting down and booting, but the buttons just didn’t work. They got me to reflash the OS which I did and they just said it’s a HW issue. The new unit also connect noticeably quicker to readyCloud.
- Sorry yes I have a RN424
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
