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Forum Discussion
RND4000 Odd issue
Readynas started playing up today. DNLA works and all my films are playing on the TV ok but cant connect to the drive via laptop or app and its showing as no RAID Tried doing an OS install but the ...
starbase804 wrote:
Heres a portion of the visable log
Thu May 30 01:00:58 WEST 2019 Volume scan failed to run properly.
Thu May 30 00:51:53 WEST 2019 System powering off...
Tue May 28 23:30:24 WEST 2019 System is up.
Tue May 28 23:26:02 WEST 2019 Volume C is approaching capacity: 99% used 87G available
Tue May 28 23:24:40 WEST 2019 Volume scan failed to run properly.
The data volume is completely full (which isn't a good idea), and the volume scan failure means there is some corruption of the file system. So there likely is some data loss - hopefully not much.
Try booting the system w/o the volume check. Instructions for that are on pages 23-24 of your hardware manual here: http://www.downloads.netgear.com/files/GDC/RND2110/Duov1_NV+v1_HW_en_06Dec11.pdf
If this works, then immediately back up your data - don't delay, and don't try to add or delete any files on the NAS. The fastest way to back up the data is over an ethernet connection. You can use drag-and-drop to a USB drive connected to your PC, or a utility that includes verification of the copy (I believe teracopy will do that). If you don't have a USB drive, start by copying the most important files to your PC (for instance, any personal photos or videos that can't be replaced).
just tried to creat a back up job but after i press apply it goes to the backup jobs screen but its empty
starbase804 wrote:
just tried to creat a back up job but after i press apply it goes to the backup jobs screen but its empty
Ok. But did you try booting w/o the volume check as I suggested above?
yeah I tried that. didn't make any difference as far as i could see.
starbase804 wrote:
yeah I tried that. didn't make any difference as far as i could see.
There should at least be some difference in the log (failing for some other reason than the volume scan). It might be helpful to know what that reason was.
You might consider using paid support for this (my.netgear.com).
I'll reboot again now without the scan and post the log
Rebooted skipping disk check. Nothing has been added to the log. When i try and download the log i get an error page
these are the last entries on the log page
Thu May 30 01:00:58 WEST 2019 Volume scan failed to run properly.
Thu May 30 00:51:53 WEST 2019 System powering off...
Tue May 28 23:30:24 WEST 2019 System is up.
Tue May 28 23:26:02 WEST 2019 Volume C is approaching capacity: 99% used 87G available
Tue May 28 23:24:40 WEST 2019 Volume scan failed to run properly.
Tue May 28 23:03:01 WEST 2019 System powering off...
Tue May 28 21:30:48 WEST 2019 RAID sync finished on volume C.
The volume is now fully redundant.
Tue May 28 13:32:53 WEST 2019 System is up.
Tue May 28 13:26:20 WEST 2019 RAID sync started on volume C.
Tue May 28 13:23:07 WEST 2019 Volume is approaching capacity: 100% used 112k available
Tue May 28 12:53:46 WEST 2019 System is up.
starbase804 wrote:
Rebooted skipping disk check. Nothing has been added to the log. When i try and download the log i get an error page
these are the last entries on the log page
Thu May 30 01:00:58 WEST 2019 Volume scan failed to run properly.
Thu May 30 00:51:53 WEST 2019 System powering off...
Tue May 28 23:30:24 WEST 2019 System is up.
So not even a "system powering off" when you shut it down... I'm thinking you probably have a full OS partition on top of the full C volume.
Do you have any experience with the Linux command line interface?
years and years ago when i was a kid i played around a bit. old age has wiped most of that knowledge though. is there a way to safely delete some space? front lcd is showing 89G free which sounds about right.
You can't clean up from the OS partition unless you use the linux CLI. That either requires ssh to be enabled in the web ui, or use of tech support mode from the boot menu. My guess is that ssh isn't already enabled - and you shouldn't attempt to install the add-on required now. So that would leave tech support mode.
The overall process would be to log in, manually mount the OS partition, and (if it is full) search for the files that are filling it, and either truncate or delete them. If you haven't used a command line interface for a long time, then it would be much safer to use paid support. It'd be very easy to end up with a completely unbootable NAS - requiring a factory default to bring it back. That would destroy all your data.
Let me know if you want to use paid support, or take the risk of destroying your data.
what kinda cost would i be looking at for paid support?
I've never needed it so I don't know for certain. I think it depends on geography, and also if data recovery is needed.
My recollection is that per-incident support is less than $100 USD. Data recovery is a lot more expensive (but wouldn't be needed if the issue is what I think it is).
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