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Odd Internet Issues - Orbi Mesh WiFi 6 System
Hi,
I've been successfully using a Orbi Mesh WiFi 6 System - AX4200 - 3 pack (RBK753) for about a year, but for several weeks now, I am experiencing annoying problems with one of the satellites.
I have a desktop directly connected to a satellite via Ethernet, in my office. For some reason, google links do not work/resolve, download stall or fail intermittently, search fields fail, emails won't completely load, etc.
However, speed tests and online gaming work just fine.
This issue does not occur on my other desktop, connected via WiFi to the same satellite.
When I reset my Verizon router, the Orbi router, and all the satellites a while back, the issue resolved. However, quickly returned in a day or so.
I'm stumped. I've check and rechecked all my settings, no other devices/computers have this issue, only the one connected via Ethernet.
Thanks!
Try the wireless adapter. You can always add a ethernet adapter as well. Most on board or built in adapters I find work ok but add-ons can be more stable.
20 Replies
What verizon router is it?
If its a modem/router combo device, is it in passthrough mode? Or the Orbi's IP address in its DMZ?
Otherwise the orbi is in a double nat.
Hi!
It's the Verizon G3100 Fios Router, doesn't appear to be a combo cable modem, but it does have MOCA out for the Verizon set-top boxes.
The Orbi router is in access point mode and has a static IP assigned in the FIOS Router - no DMZ.
Thanks!
So the G3100 is a combo device. but you have the orbi in AP mode meaning the G3100 is handling dhcp/dns for it.
I'd try going into the g3100 and changing the default dns.
Try a different DNS Server. Here's a few for ipv4. Also remember to change the ipv6 dns server if ipv6 is enabled
CloudFlare 1.1.1.1 and 1.0.0.1
GoogleDNS 8.8.8.8 and 8.8.4.4
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Hi there!
House is about 4000 square feet. Unfortunately, the Verizon services enter the house in a far basement corner, which is why I purchased the Orbi mesh system to begin with.
Hardware Version RBR750 Firmware Version V4.6.8.2_2.1.9 GUI Language Version V3.0.1.5_2.1.30.3 Operation Mode AP The Orbi router is in the basement corner near the Verizon router, the first satellite is on the first level sort of in the middle of the house, and the second satellite is on the second level at the other end of the house.
So, going top down, satellite - far left, satellite - middle, router - far right.
2.4 GHz channels are on auto. 5 GHz are 36 + 40 + 44 + 48(P).
I used WiFi analyzer when setting up, there were no overlaps with neighbors, and I just re-verified this a few days ago.
As I said, anywhere using WiFi in the house I'm getting 200-300 Mbps down and no interruptions. I only have weird connectivity issues on the desktop that is directly connected to the satellite on the second level via Ethernet. I'm constantly getting "you are not connected to the Internet" error, weird latency, web addresses not resolving, patches and automatic updates failing, emails won't send, dynamic web content won't load, etc.
No issue on any WiFi device.
Thanks again,
Andrew
What is the distance between the router and 📡 satellite(s)?
Is it the only desktop that has this problem? Try a different wired PC connected to the RBS?
Try Swapping RBS with each other to see if problem follows or remains at this one location.
Try channels 1 and 40.
Basements are not good places for the main RBR. Concrete and steel will be problematic.
