This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
1st bay nas drive 3TB (Western Digital Red 3TB 3.5 SATA 64MB HDD)
2nd bay nas drive 3TB (Western Digital Red 3TB 3.5 SATA 64MB HDD)
since October 2021 addaed
3rd bay nas drive 4TB (Western Digital Red Plus 4TB 3.5 SATA 128MB HDD)
4th bay nas drive 4TB (Western Digital Red Plus 4TB 3.5 SATA 128MB HDD)
Everything was working fine untill few days ago
I got alarm, that data was degraded ( problem with drive at 2nd bay).
I bought one nas drives 4TB. (Western Digital Red Plus 4TB 3.5 SATA 128MB HDD)
I changed the nas drive on 2nd bay with new 4TB and the data synchronization started. On the second day and at about 99% of data synchronization I got the alarm "data dead".
Now there is no access to my data.
Then I get alarms "remove inactive volumes to use the disk. Disk #1,2,3,4."
Please help don’t know what to do
Photos and files of a life time are not accessible.
The best option to properly recover the data is to have a Data recovery contract with Support or from a third party service provider or application which may cost less.
You can PM me the logs if possible so we can check what happened and see if there's a chance we can remount the volume.
If you want to do more on your own first, you need to be very careful - as you can easily do more damage. I'd start by downloading the full log zip from the NAS admin ui. Then I'd power down the NAS, and test the disks in a PC using WD's dashboard utility (or lifeguard if you still have that installed). While you are doing that, you can look through the log zip (or maybe ask one of the mods to analyze it for you), and see if you can find the event(s) that resulted in the degraded and dead volume.
I'm tagging them, so one should respond here - @Marc_V and @JeraldM. It is a courtesy, so it does depend on their overall workload.
The process is to upload the full log zip to cloud storage (google drive, icloud, onedrive, dropbox, ..,), and get a download link from that. Send the mod who will look over them a private message (PM) using the envelope icon at the top of the forum page. Include the download link in the PM.
BTW, don't post the download link in the public forum - there is some privacy leakage when you do that.
The best option to properly recover the data is to have a Data recovery contract with Support or from a third party service provider or application which may cost less.
You can PM me the logs if possible so we can check what happened and see if there's a chance we can remount the volume.
