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Forum Discussion
Booting Readynas 316 Stuck at 15%
Running 6.7.5 firmware. I rebooted the NAS today and for the past 60 minutes, it's been on 15%. Is that normal? Should I just let it do its thing or is there something I can try?
Hello joe_schmo,
The message we are getting is not good. We may need to seek assistance from the engineers and/or higher tier who can remote in to the NAS and fix this from the backend.
Unfortunately, It shows on your records that the support warranty of your product is already expired. You may try contacting support center and avail a support contract. That should allow you to extend the support for your product so they can escalate your issue to L3 or patiently wait for anyone in the community who has the knowledge in the SSH commands and fixing some issues from the backend.
Regards,
Marty_M
NETGEAR Community Team
I have purchased a support contract. Even though it's 24x7,chat and phone support aren't available after 5pm,or on the weekends.
I've asked for an update today and have no feedback from the level 3. I literally have no idea what is happening.
I've asked for an update today and have no feedback from the level 3. I literally have no idea what is happening.
Hello joe_schmo,
It does appear that you are in contact with our support. As for the ETA on the case, it will depend on the severity of the problem on the NAS please leave the NAS as it is. Once support receive an update from level 3 they will contact you right away to relay the update.
Regards,
Marty_M
NETGEAR Community TeamHello joe_schmo,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Marty_M
NETGEAR Community Team
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