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Readynas 524 Crashing "Walk_Up_Proc+359" Error Message
Readynas 524 (OS 6.7.5) crashing with serious problems (including reporting shares as 0 space consumed). First symptom was email alerts that backup jobs were already in queue - I run backups daily t...
L3 support found kernel error and multiple errors indicating a corrupt file system but have not been able to advise the root cause - no explanation for why things went haywire. Ran a memory test and no indications of a memory problem. Since I have redundant backups, they advised I restore the box to "factory default" from the boot menu which apparently restores the kernel and wipes the file system.
FYI: Wish I'd known that a factory default restore would fix the kernel and get the box working again before I paid for a support contract.
Anyway, not knowing why the box cratered, I can only hope it doesn't happen again. This is the second Readynas to crater on me in 2 months and it is starting to become frustrating. My NVX failed in June reporting two simultaneous dead disks but in that case it was an old chassis and relatively old disks.
Hello rantech,
It does appear that our level 3 support is already handling and further debugging the case. Hopefully it can be resolved soon, please keep us posted.
Regards,
Marty_M
NETGEAR Community Team
L3 support found kernel error and multiple errors indicating a corrupt file system but have not been able to advise the root cause - no explanation for why things went haywire. Ran a memory test and no indications of a memory problem. Since I have redundant backups, they advised I restore the box to "factory default" from the boot menu which apparently restores the kernel and wipes the file system.
FYI: Wish I'd known that a factory default restore would fix the kernel and get the box working again before I paid for a support contract.
Anyway, not knowing why the box cratered, I can only hope it doesn't happen again. This is the second Readynas to crater on me in 2 months and it is starting to become frustrating. My NVX failed in June reporting two simultaneous dead disks but in that case it was an old chassis and relatively old disks.
Hello rantech,
I do understand the frustration, however you may avail phone support anytime for your ReadyNAS due to the contract you have purchased. As for the file system corruption there is a lot that may cause it.
Regards,
Marty_M
NETGEAR Community TeamHello rantech,,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Marty_M
NETGEAR Community Team
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