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Forum Discussion

DMGAJMG's avatar
DMGAJMG
Aspirant
Nov 14, 2015

issue with connection to Vivid Homegateway

I am having problems getting the Netgear N300 WiFi USB adapter to connect to my wifi inmy vivid homegateway modem. I can see the device but it will not connect. It tries and the lights flash on the modem but no connection.  Does anyone or has anyone had this problem and found a solution.

Installation

3 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Nov 18, 2015

    Hi DMGAJMG,

     

    What is the model number of your adapter?

    Will it work if connect it to a different network?

    Do you other devices that can connect to vivid home gateway modem?

     

    Regards,

     

    JamesGL
    Community Team

     

     

     

    • DMGAJMG's avatar
      DMGAJMG
      Aspirant
      Nov 25, 2015

      Hi,

       

      The adapter is N300 USB (WNA3100).

      Used it to connect to work on the same computer.

      Other devices connect to the network wirelessly.

       

      regards

       

      David

       

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Nov 25, 2015

        Do you get any error message on the adapter when connecting to the modem? Also how many devices are currently connected? Base on Vivid website, it can only accommodate upto 5 deivces connected at the same time. Please try to disconnect other devices and connect only this computer.