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kteague's avatar
kteague
Aspirant
Sep 23, 2018

AC750 / EX3700 misleading red router light and signal strength

I just installed an AC750 / EX3700 range extender yesterday, and it works great, however, the Router light goes from green to orange to red within a few minutes no matter where I situate it.    Coinciding with this sequence is an observable indication via the extender's web interface of the 2.4Ghz signal strength steadily dropping from 130Mbps down to 6Mbps.   HOWEVER, when I run speed tests through the extender, I am consistently seeing 30Mbps d/l, and any device I connect to it appears to work fine.    Checking my main router logs (a Netgear WNDR4000), I see nothing unusual.   The extended was assigned an IP via DHCP yesterday, and there are no additional entries for its MAC address.

Based on actual performance, the red Router light and the indication of poor signal strength via the web interface appear to be misleading.

Does anyone have any suggestions as to what may be causing this?

8 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi kteague,

     

    Welcome to the community!

     

    1. What is the firmware version of the extender?

    2. Have you tried changing the wireless channel of the router?

    3. Have you tried resetting the extender?

     

    Regards,

     

    Dexter

    Community Team

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    kteague wrote:

    HOWEVER, when I run speed tests through the extender, I am consistently seeing 30Mbps d/l, and any device I connect to it appears to work fine.


    Double check you have really used the 2.4 GHz channel by selecting the network name for this band. If the connection does became really bad, well possible your wireless client has changed to the 5 GHz band.

    • kteague's avatar
      kteague
      Aspirant
      Here is where the extender's display quickly settles (6Mbps) after initially indicating 130Mbps for the 2.4Ghz connection. This happens no matter what channel I configure on my wndr4000. Yet speedtests consistently register around 25Mbps d/l...and my client smartphone is indeed connected to the extender.
      • StephenB's avatar
        StephenB
        Guru - Experienced User

        kteague wrote:
        and my client smartphone is indeed connected to the extender.

        Did you turn your cellular data off before you ran the speedtest?