As part of my EX2700 setup, I connected my Windows 10 laptop to the extender which worked fine. However it will now not connect to the original router, only the extender - 'can't connect to this network'. Both networks appear in the list of available networks & have 'Connect Automatically' selected. Thanks for any help you are able to provide.

Hi Woodsy100, welcome to the community! You can try forgetting the main wireless network/router on the Windows 10 laptop and reconnect to it using its password. Dexter

Thanks very much for the suggestion, but unfortunately it hasn't worked. I also tried forgetting both the main network & then extender and then connecting to the main router but again it hasn't worked.

Hi Woodsy100, what error are you getting when trying to connect back to the main router? Do you have other devices that can connect to the main router using the same password? Have you tried changing the wireless settings of the router (channel, mode, password)? Dexter

Thanks for the further comment DexterJB . All our other devices are still connected to the router. It is only that laptop that I connected to the extender during the extender setup process that will no longer connect to the router. The error message is "can't connect to this network". I haven't changed any settings on the router yet. I haven't tried connecting any other devices wirelessly to the extender, as I really only need the ethernet port for a cctv recorder.

Hi Woodsy100, please try connecting the laptop to other wireless networks other than your main network and extender to check if the issue will persist. Also, if you can, please try modifying the wireless settings (channel, password, mode, temporarily set to unsecure) of your main router just to check if the laptop can connect to it. You can change it back afterwards. This is just to isolate where the issue is. Dexter

After EX2700 setup, laptop will only connect to extender but no longer to router

12 Replies

DexterJB
NETGEAR Moderator
Feb 05, 2020
Hi Woodsy100, welcome to the community! You can try forgetting the main wireless network/router on the Windows 10 laptop and reconnect to it using its password.

Dexter
- Woodsy100
  Aspirant
  Feb 06, 2020
  Thanks very much for the suggestion, but unfortunately it hasn't worked. I also tried forgetting both the main network & then extender and then connecting to the main router but again it hasn't worked.
- DexterJB
  NETGEAR Moderator
  Feb 06, 2020
  Hi Woodsy100, what error are you getting when trying to connect back to the main router? Do you have other devices that can connect to the main router using the same password? Have you tried changing the wireless settings of the router (channel, mode, password)?
  
  Dexter
  - Woodsy100
    Aspirant
    Feb 09, 2020
    Thanks for the further comment DexterJB . All our other devices are still connected to the router. It is only that laptop that I connected to the extender during the extender setup process that will no longer connect to the router. The error message is "can't connect to this network". I haven't changed any settings on the router yet. I haven't tried connecting any other devices wirelessly to the extender, as I really only need the ethernet port for a cctv recorder.

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After EX2700 setup, laptop will only connect to extender but no longer to router