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Forum Discussion

Blanketyblank's avatar
Blanketyblank
Aspirant
Jun 15, 2018

Can’t find netgear WiFi network

Just bought a new range extender and can’t find the netgear WiFi network - any suggestions please? I (have to set up manually too as no WPS...
Installation
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 25, 2018

Hi dmfitz,

 

Welcome to the community!

 

1. To confirm, is the model number of your device the EX6400?

2. What is the firmware version?

3. The extender can connect the a router/gateway and not a stand-alone modem. What is the model number of your modem?

4. Does your other device (modem) support WPS?

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 28, 2018

Hi dmfitz,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team