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Forum Discussion
Change Extender MAC address
Hello - I would like to know whether it it possible to change an AC1900 MAC address. I have been using the AC1900 to extend the connection of the router placed in a common area of our building, ...
gscara wrote:
The Ghz leds are off (which I believe is not normal).
I agree. One of the link leds should be lit (indicating that the extender is connecting to the router on that band), ideally green in color.
One thing you could try is a factory reset (setting the extender up again).
Unfortunately I tried a couple of hard resets per manual (pressing the reset button for 7seconds etc etc) but the same issue occurs.
gscara wrote:
Unfortunately I tried a couple of hard resets per manual (pressing the reset button for 7seconds etc etc) but the same issue occurs.You could try the 30-30-30 reset procedure described here: https://www.myopenrouter.com/article/how-hard-reset-your-netgear-wnr3500l It's a long shot, but you have nothing to lose.
Another thing you could try - move the extender as close to the router as you can, and see if the behavior changes.
You might also want to confirm your warranty status - the warranty is 1 year.