Connected to Extender, but no Internet

Hi, I haven't been able to get my Netgear Extender to work. I have set it up, factory reset it etc. all successfuly so that it is connected to my Bt Home Hub, however the internet does not work. I...

Troubleshooting

DexterJB

NETGEAR Moderator

Jun 12, 2018

Hi shought,

Welcome to the community!

1. What is the firmware version of the extender?

2. Have you tried changing the channel of the main wireless network (BT Home Hub)?

3. Does the issue persist on both bands (2.4GHz and 5GHz)?

4. Does the issue persist on all the devices that connect to the extender?

5. Please make sure that there is no filtering feature on the main network that may be blocking access for the extender.

Regards,

Dexter

Community Team

shought
Aspirant
Jun 12, 2018
Hi, yes, was attempting it on the 5ghz band, but when I tried the 2ghz band it worked. Thank you!!

Forum Discussion

Connected to Extender, but no Internet