EX3110 – AC750 Dual Band WiFi Range Extender - cant connect

[emk559]

hi there. I am pulling my hair out over trying to connect to my ext. It asks for the security code to my network and It wont accept what I am putting in. I have otherwise been connect for several months. Please help!

[plemans]

Try factory resetting the extender and installing it using the installation assistant. 

Don't install using wps. 

[emk559]

I think I tried to do this by holding the button down for 7 secs? Or is there another way? I cant find the page for reinstallation regardless. 

[plemans]

Yes, to factory reset push and hold resest for 7-15 seconds while its powered on. The lights should blink. 

Then follow the installation assistant guide. Its on the support site or you can follow the video. 

https://www.youtube.com/watch?v=yJVklshxBMk

[emk559]

hi there. I did as the video said but when I type in the name of the website, after connecting to the correct wifi, this appears and I cant come any further. 

[michaelkenward]

After you have reset the extender you need to set it up again to work with whatever router you are using.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[plemans]

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@emk559 wrote:

hi there. I did as the video said but when I type in the name of the website, after connecting to the correct wifi, this appears and I cant come any further. 

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You're connecting to the netgear_ext network? 
Have you tried a different pc/laptop? 

[emk559]

hi there. thank you for the message. I have checked the message board and cant find anything helpful. I have been following the video in the first link but keep hitting a wall. After I connect to the NETGEAR_EXT network, the webpage wont load to enable me to configure it. I am stuck at this point. Any thoughts`?