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My apologies if this has been discussed. From the attached you can see the 5Ghz network is showing disabled and in the general settings there is no 5G option. Only the 2.4. Any idea how to correct this?
I'm a Xfinity xFi user and the 5Ghz network is working. I have devices connected to it.
Essentially, the "disabled" is a bad wording - there should be an indication that your EX3700 is configured into FastLane mode instead - with the 5 GHz radio used for the uplink to the router, and only providing an AP on 2.4 GHz.
Head to the menu "Do more" -> "FastLane" ... convinced you find the EX3700 is set to FastLane mode .. so change it to the Basic mode. Now you will have to establish connections to the router on both the 2.4 and 5 GHz bands and SSID, and get both Access Point radios enabled.
Essentially, the "disabled" is a bad wording - there should be an indication that your EX3700 is configured into FastLane mode instead - with the 5 GHz radio used for the uplink to the router, and only providing an AP on 2.4 GHz.
Head to the menu "Do more" -> "FastLane" ... convinced you find the EX3700 is set to FastLane mode .. so change it to the Basic mode. Now you will have to establish connections to the router on both the 2.4 and 5 GHz bands and SSID, and get both Access Point radios enabled.
