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Orbi WiFi 7 RBE973
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EX3700 Cannot Update Firmware

Enzuigiri
Initiate

EX3700 Cannot Update Firmware

Hi, can anyone assist me with the update of firmware for the EX3700?

I have seen many people have issues before, and I am finally getting round to it now as well out of date, but cannot update as the extender returns that the firmware file is invalid.

 

I have done the usual stuff of downloading the zip from netgear, unzipping so that I have the .chk file available but the extender doesn't like it no matter which release I use.

 

I have looked at solutions online but nothing works so if anyone knows what the fix is I would be grateful otherwise this will have to go in the bin for an alternative brand as armour reports huge security flaws

 

Thanks in advance

 

#ex3700

Message 1 of 4

Accepted Solutions
Enzuigiri
Initiate

Re: EX3700 Cannot Update Firmware

I have resolved the issue myself.  It turns out that if you go into the Netgear support site and look up your device (EX3700) it suggests that the firmware is a .chk file.  The documentation also says this is correct.

However, if you login to my netgear and click on your product the download is an .img file which works - just a bad support site I guess.

View solution in original post

Message 3 of 4

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plemans
Guru

Re: EX3700 Cannot Update Firmware

what firmware version are you on? 

You can use the snipping tool to take a video of what you're doing. Thats sometimes faster and allows us to see whats happening/going wrong. 

Message 2 of 4
Enzuigiri
Initiate

Re: EX3700 Cannot Update Firmware

I have resolved the issue myself.  It turns out that if you go into the Netgear support site and look up your device (EX3700) it suggests that the firmware is a .chk file.  The documentation also says this is correct.

However, if you login to my netgear and click on your product the download is an .img file which works - just a bad support site I guess.

Message 3 of 4
plemans
Guru

Re: EX3700 Cannot Update Firmware

glad you got it working. Its usually either a .img or .chk

either work

Message 4 of 4
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