× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

EX3800 wifi range extender keeps disconnecting

STH
Aspirant
Aspirant

EX3800 wifi range extender keeps disconnecting

I have an EX3800 range extender. I can connect it to the router but the wifi keeps disconnecting almost every minute. The connection again shows "limited" or it just disconnects itself completely, even when the extender is in the same room as the router.

 

Using my mobile as a hotspot (instead of using the router) the extender works fine.

 

I have the issue with a Windows 7 laptop and an android phone.

Message 1 of 3
DarrenM
Sr. NETGEAR Moderator

Re: EX3800 wifi range extender keeps disconnecting

Have you tried to adjust the wireless channel on your router?

 

https://kb.netgear.com/25182/Resolving-poor-5GHz-wireless-range-signal-from-my-NETGEAR-router

 

DarrenM

Message 2 of 3
STH
Aspirant
Aspirant

Re: EX3800 wifi range extender keeps disconnecting

Yes, I have. Also upgrade and downgraded firmware and several resets.
Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 2220 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi 770 Series