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triatic's avatar
triatic
Aspirant
Feb 25, 2025

EX6120 Firmware update check never completes

Hi, I am attempting to check for firmware updates within my EX6120 extender's GUI (mywifiext .net). However, it stays at "Checking for a new update. This may take a minute..." and never completes. Eventually it returns to the extender's login page. 

 

I have reset the device to factory defaults and reconfigured the network, but the function still fails. All other functions of the device seem to work correctly. 

 

Is this online firmware check meant to work or do all firmware updates have to be downloaded to my PC first?

7 Replies

  • triatic's avatar
    triatic
    Aspirant
    Mar 02, 2025
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    When setting up my EX6120 wifi range extender with both 2.4 & 5 GHz wireless bands connected to my router, only one band on the extender will accept devices. On the other band, devices stay connecting... for 10 seconds before failing.

     

    If I connect the extender to the router using only one band, then the extender will accept connections on both bands.

     

    I have factory reset both my router and extender, and ensured the router, extender and devices are within range.

     

    Is this normal behaviour?

    • triatic's avatar
      triatic
      Aspirant
      Feb 28, 2025
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      9 years later and remarkably this bug in the EX6120 still exists in the latest firmware. When the extender is configured to connect to the router over both 2.4 GHz and 5 GHz bands, clients can only connect to the extender via one band.

       

      When the extender is configured to connect to the router over only one band, clients can connect to the extender via both bands.

       

      I wasted a lot of time before I eventually found this post, which is frustrating to say the least. But well done tsheeley for identifying the issue.