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LadyRenee's avatar
LadyRenee
Aspirant
Aug 04, 2020

EX6150_WPS set up will not connect to 5GHz only the 2.4GHz

I don't know what I'm doing wrong. I've used the WPS option to connect to the 2.4GHz on my Arris Router model TG2482A. When I try and repeart the steps to connect to the 5GHz it never connects. Are there any tips on this? 

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 04, 2020

    Yep, don't use wps. it can get coded different between different manufacturers and cause issues. 

    Try using the installation wizard instead. It tends to work better when wps is having issues. 

    • LadyRenee's avatar
      LadyRenee
      Aspirant
      Aug 04, 2020
      Is there a trick to using the installation link? When I try I cannot connect because I'm not connected to the internet.
      • plemans's avatar
        plemans
        Guru - Experienced User
        Aug 04, 2020

        start by factory resetting it. push and hold reset for 7-15 seconds while its fully powered on. 

        Then you can either connect to the wifi and follow the install guide or you can hardwire into it and follow the guide. 
        i'd recommend the hardwiring in method as it tends to go faster/smoother. Just make sure to disable the wifi on whatever device you hardwire into it (if you do) so it doesn't default back to the wireless connection. 

        the install guide can be found here 

        https://www.netgear.com/support/product/EX6150.aspx