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Forum Discussion

gliu's avatar
gliu
Guide
Oct 03, 2018

EX7000 Wifi Range Extender Dropping out after upgrade latest Firmware

Hello   Range extender recently upgraded to latest release version EX7000-V1.0.1.78_1.0.140. Now the extender keeps on dropping off usually for around few seconds. The signal received from Linksy...
Nighthawk Mesh
Troubleshooting
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 01, 2019

Hello All, 

 

For users still experiencing dropped connection issues with the latest EX7000 FW, please send me a PM as we have received a trial firmware from engineering that may resolve your issue. 

 

Regards,

Christian 

  • RealPi's avatar
    RealPi
    Guide
    Mar 02, 2019
    Hi Christian,

    I wouldn't mind giving the beta firmware a try at some point. Please send me a link, thanks.
    • 8camote's avatar
      8camote
      Aspirant
      Mar 04, 2019

      Wouldnt mind trying this out too. Will send you a PM

      • 8camote's avatar
        8camote
        Aspirant
        Mar 04, 2019

        Got the firmware from Christian. Anyone tried it yet?

  • _Nocturnal's avatar
    _Nocturnal
    Tutor
    Mar 02, 2019

    Agreed, I would also like to test out the new FW

     

    • Timp311's avatar
      Timp311
      Initiate
      Mar 03, 2019

      id also like to try it ! thanks

  • sgreene978's avatar
    sgreene978
    Aspirant
    Mar 03, 2019
    Might it potentially work on an EX7000-100NAS?
    If so, I’m in.
    • DLGMAX's avatar
      DLGMAX
      Tutor
      Mar 03, 2019

      PM'd Christian earlier today, have not heard back yet. May be Monday before we hear anything back.

  • 168bill's avatar
    168bill
    Luminary
    Mar 06, 2019

    OK, I have downloaded the test version of the firmware and installed it.

    • Hardware Version: EX7000
    • Firmware Version: V1.0.1.78_1.0.157_test

    I followed the clear and simple instructions and did a full factory reset after the update and then re-entered all of the settings.

    And so far, so good :smileyhappy:.

    The update went a lot more smoothly than previously and up to now, I have not experienced any repetition of the previous drop outs or weird statuses.

    Fingers crossed that at last we might have a proper solution to this major issue, just a shame it has taken so long with so little communication from Netgear............I'm assuming that this test is some sort of acknowledgement from Netgear that there was a serious problem with the version that they previously released?

     

    I will keep an eye on things and report back after a longer period of testing, but I'm cautiously positive thus far.

    --

    Bill.

    • mirber56's avatar
      mirber56
      Aspirant
      Mar 08, 2019

      I bought this EX7000 in February as it got very good reviews, but I am having the same issue with it dropping out with the latest firmware upgrade.  I tried to roll back to the previous version, but it failed to load.  I am hesitant to tried the beta fix.  Where can I locate instructions to roll back to the previous firmware?  I usually don't have issues doing this with other equipment or drivers.

      • 168bill's avatar
        168bill
        Luminary
        Mar 08, 2019

        The instructions on how to revert to the previous firmware version have been posted by someone on the first page of this thread, but from my own experience, the most important thing is to do a 'factory reset' after reverting to the previous version.

         

        Hope this helps.

        --

        Bill.

    • 168bill's avatar
      168bill
      Luminary
      Mar 08, 2019

      Just a quick update.

      I have now been running the trial firmware (V1.0.1.78_1.0.157_test) for a few days and it has been largely stable. However,  I have unfortunately experienced a couple of dropouts during this period. These were of a short duration but unfortunately not when I had the debug log running. I never experienced any dropouts at all on the previous version (V1.0.0.66_1.0.126).

      I now plan to leave the debug log running continuously so that the next time I experience a dropout I can then stop the log and send it in to Netgear.

      This trial version is definitely much more stable than the previous V1.0.1.78 version, but still not quite there although there is hope..........

      --

      Bill.

      • 8camote's avatar
        8camote
        Aspirant
        Mar 09, 2019

        Really hope they release a new firmware!

        I've downgraded to 1.0.0.66

        • Restored to 1.0.0.66
        • Reset extender

        Can I use the same SSID as my main router? The option to use the same SSID is not available in this firmware as I guess the mesh network functionality only came out in 1.0.1.78.

         

        What's the impact of using the same SSID?

         

        Edit - guess that attached answers my question.

  • Photonutca's avatar
    Photonutca
    Tutor
    May 31, 2019

    I have been experiencing many service drop outs over the last months.  Checked and loaded the latest firmware.  Had to re-do all my settings for a range extender, but still have many drop outs.  Service lasts minutes?  This was supposed to be the best and fastest extender?  Very dissapointed in it.

    • Shyrage's avatar
      Shyrage
      Aspirant
      Jun 10, 2019

      Hello,

       

      SO what are the updates with everyone who is currently testing?  For those of you who are testing the new firmwares, have you also been in contact with netgear?  What do they have to say??