EX8000 – AC3000 Nighthawk X6S Tri Band WiFi Mesh Extender

[e1allen]

I had to reboot the device and after all the lights stopped flashing only the 2.4g light remains on.  I've turned it off and back on a few times and get the same results.
It's less than 3 years old and is out of warranty. Is there a fix for this?

[plemans · Accepted solution]

Glad you got it up and working! (and that it was something simple)
If you mark it solved, it might help the next person with this issue

[plemans]

Did you try hardwiring a pc/laptop into it to see if you can go through setup on it again? 

[e1allen]

Not sure how to do that. Care to share how to do that please?

[plemans]

simply plug an ethernet wire into the extender and into a laptop/pc. Disable the pc/laptops wifi so it doesn't default to that. 

Then try to access the extender 

[e1allen]

I have it connected to my iMac and one additional light showing the up and down arrow.
Is there a link to show the procedure?
Sorry am new to this.
Thank you for all the help.

[plemans]

try mywifiext . net

[e1allen]

Tried that didn’t work. Found the IP address and entered after connecting the computer to the extender and page says it refused the connection. I did do a factory reset to see if that whorls work. Still unable to get in.

[plemans]

When you factory reset, it should set the extender back to its default ip address of 192.168.1.250

Is that the address you were using to try to connect? 

When you reset, did you push and hold for 7-15 seconds while powered on? 

[e1allen]

I did hold the reset in for about 20 seconds. The led on the back flashed red.

As for the ip address when connected to NETGEAR_EXT, the preferences show192.168.1.128.

I tried the mywifiext . net or the ip address and the results were the same. The site couldn't be reached mywifiex t. net or 192.168.1.128 refused connection.

Again, I am on macOS.

I really do appreciate the help.

[plemans]

Have you tried a different computer and/or browser? 

if devices are connecting and it gets an IP address, its functioning so its to figure out why its not letting you access it. 

are you setting it up using wps after the reset? otherwise it wouldn't connect to the router and be issued and IP address

[e1allen]

You have been a tremendous help in making me understand that I am not smarter than the equipment.

Turns out, the Ethernet cable I connected to the extender was not connected to the computer.

LSS, I have the extender back up and running.

I appreciate your patience and understanding. Kudos to you for helping.

ttfn

[plemans · Accepted solution]

Glad you got it up and working! (and that it was something simple)
If you mark it solved, it might help the next person with this issue