All has been fine, but this morning all lights at the front stuck flashing white, and the power light at the back flashes red. I tried disconnection power for a bit, but on plugging back in, power light is briefly green, then goes to flashing red. Please help! The product is only 3 months old and in waranty, and it is incredible that netgear provide no route to support other than community.
I have the same problem, everything ok until this morning when all the lights on the front flash and the power light flashing Red. Have you found a solution?
After talking with amazon support they Decided it was a software fault and has issued me a replacement my unit is only six months old. You’re totally right there is nothing in the manuals about the flashing lights Front or back.
I recently had the flashing red power switch/flashing white panel on my 2 month old EX8000/AC3000 Extender. I called GearHead Support for Home. I decided to pay the $90.00 for six months of support. Dealing with GearHead was very time consuming and required multiple calls. As it turns out my Extender was defective, after 2 months of use, and needed to be replaced. Took a lot of time on the phone with a representative to figure that out. By the time a supervisor contacted me I had figured out the problem by researching on the internet (i.e., this Community was very helpful). To add insult to injury, I needed to pay $29.90 to get a replacement Extender shipped to me. That's just wrong. NetGear should absorb the cost of replacing its defective product. A dissatisfied customer. So no questions for the Community, but a heads up.
Model: EX8000|AC3000 Nighthawk X6S Tri Band WiFi Range Extender
I had the same experience- it is shocking. I argued with netgear support and fortunately someone on the forum highlighted that they contacted amazon instead. I did the same, and amazon swapped out the fault unit with no fuss at all. Netgear is the only company I have ever experienced that offer 12 month waranty but try to charge you support to be able to take advantage of it. I can't really see how it can be legal, let alone customer focussed. Others be warned. Its a good product, but I've warned other off buying and I will think carefully before buying netgear again.
To add insult to injury, I needed to pay $29.90 to get a replacement Extender shipped to me. That's just wrong. NetGear should absorb the cost of replacing its defective product.
I agree that you shouldn't need to pay the shipping.
Though the truth is that the warranty costs are always bundled into the product price. No manufacturer just "absorbs the cost". One way or another the customer always pays for support.
