Ethernet port stopped working

[mjortiz66]

The wi-fi still works but the ethernet port stopped.  Extender is about a year old.  I reset the extender but that didn't help.

Any ideas?

[StephenB]

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@mjortiz66 wrote:

The wi-fi still works but the ethernet port stopped. 

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Is the ethernet LED lit on either the client device or the extender?

Did you try switching to a different cable?  Sometimes they do fail.

[mjortiz66]

Yes, I tried 2 other ones.

[mjortiz66]

Ethernet light is lit on the extender when plugged in.  The device that's plugged into it does not have a light.

[StephenB]

That sounds like the client device ethernet port.

Can you try connecting the extender to a different ethernet device?  Or perhaps connect the client device directly to the router?

[mjortiz66]

Yes, that works.

[StephenB]

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@mjortiz66 wrote:

Yes, that works.

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I suggested two checks - which one worked?

[mjortiz66]

Sorry....plugging directly into the router.  I don't have another device to test the extender at the moment.  I'm working on my laptop now and can't log out.  I'll have to wait until lunch.

[mjortiz66]

Laptop did not connect. Only wireless works. 

[StephenB]

Well, it sounds like the ethernet hardware in the extender might have failed.  There's not much you can do about that (unless the extender is still covered by warranty).

But you might try unplugging the extender for a while (15 minutes or so), and then plugging it back in again.  Sometimes that can bring a "failed" port back to life.  A second reset might also be worth a try.

[mjortiz66]

I replaced it.  Found a really inexpensive one...got it next day.  Gotta love Amazon.

Thanks for the info!