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Forum Discussion

mjortiz66's avatar
mjortiz66
Aspirant
Nov 08, 2018

Ethernet port stopped working

The wi-fi still works but the ethernet port stopped.  Extender is about a year old.  I reset the extender but that didn't help. Any ideas?
Troubleshooting
mjortiz66's avatar
mjortiz66
Aspirant
Nov 09, 2018

Ethernet light is lit on the extender when plugged in.  The device that's plugged into it does not have a light.

StephenB's avatar
StephenB
Guru - Experienced User
Nov 09, 2018

That sounds like the client device ethernet port.

 

Can you try connecting the extender to a different ethernet device?  Or perhaps connect the client device directly to the router?

  • mjortiz66's avatar
    mjortiz66
    Aspirant
    Nov 09, 2018

    Yes, that works.

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Nov 09, 2018
      mjortiz66 wrote:

      Yes, that works.

      I suggested two checks - which one worked?

      • mjortiz66's avatar
        mjortiz66
        Aspirant
        Nov 09, 2018

        Sorry....plugging directly into the router.  I don't have another device to test the extender at the moment.  I'm working on my laptop now and can't log out.  I'll have to wait until lunch.