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Ex8000 flashing red power light unable to reset

RJG202
Tutor

Ex8000 flashing red power light unable to reset

My 90 day support ended yesterday (how convenient),  today I started having issues with connections to the extender.  I reset power and now the power light flashes red and I am unable to hard reset.  I tried power cycling while holding reset,  holding reset for 30 seconds, nothing.

 

I tried going directly in with ethernet but it is not seeing it.  When i do power on the extender it is green for like 15 seconds.

 

This is what I am seeing on my router logs which is why I tried resetting,  I had similar problem and netgear told me extender needed to be 3 feet from router at all times,  which I think defeats the purpose of an extender.

Is there a way I can force into the extender via ethernet?  Or is this thing bricked?  Best Buy won't exchange it either.

 

this is from router log

[WLAN access rejected: incorrect security] from MAC address 0c:47

 

Model: EX8000|AC3000 Nighthawk X6S Tri Band WiFi Range Extender
Message 1 of 4
Christian_R
NETGEAR Moderator

Re: Ex8000 flashing red power light unable to reset

Hello RJG202 - Please send me a PM with your contact information and I can see if support can reach out to you. 


~Christian 

Message 2 of 4
RJG202
Tutor

Re: Ex8000 flashing red power light unable to reset

Christian,

         Thank You for responding,  I just want to update.  on 2/18 I went to Netgear site and opened a defective unit return.  I got a case number and called Netgear,  amazingly they gave me phone support for the defective unit and issued a RMA.  They gave 3 options,  1) send unit in and they will ship back when received,  2) pay a fee of small fee and they would ship unit with return label, 3) pay a bigger fee and they would ship unit next day with return label.

I opted for option 2,  They shipped my unit out end of day on Tuesday and it was scheduled for Thursday delivery,  it got delayed by FedEx til Friday due to weather.  

I was really impressed with the turnaround time,  and they sent me a new unit which has an older Serial Number.

 

The new unit works good,  here are a few differences I noticed.

When syncing the signal light changes from red or amber to white, the old one did not.  It was alway white,  I did not even know there were colors on the extender til the new one arrived.

This is the big difference.  I noticed on my main router connected devices now,  I only see one connection from the extender on the 5ghz band connected.  Before I was seeing 192.168.1.250 connected at 2.4ghz and 5 ghz.  As mentioned I am only seeing the 1 connection now.  If I go into the UI for the extender it is showing all green,  so maybe the smart connect from the router to the extender is working properly?  I really think the original had issues,  it would lose settings on occasion or drop one of the backhaul channels.

 

I am good now,  provided I should only see one connection from the extender to the router since I am using Smart connect.

 

Thanks

Model: EX8000|AC3000 Nighthawk X6S Tri Band WiFi Range Extender
Message 3 of 4
Christian_R
NETGEAR Moderator

Re: Ex8000 flashing red power light unable to reset

Hi RJG202,

 

Glad to hear! We really appreciate the update on the status of your issue as it may help others who are experiencing the same issue. 

 

Have a great day!

Christian 

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