Ex8000 flashing red power light unable to reset

Christian,

         Thank You for responding,  I just want to update.  on 2/18 I went to Netgear site and opened a defective unit return.  I got a case number and called Netgear,  amazingly they gave me phone support for the defective unit and issued a RMA.  They gave 3 options,  1) send unit in and they will ship back when received,  2) pay a fee of small fee and they would ship unit with return label, 3) pay a bigger fee and they would ship unit next day with return label.

I opted for option 2,  They shipped my unit out end of day on Tuesday and it was scheduled for Thursday delivery,  it got delayed by FedEx til Friday due to weather.  

I was really impressed with the turnaround time,  and they sent me a new unit which has an older Serial Number.

The new unit works good,  here are a few differences I noticed.

When syncing the signal light changes from red or amber to white, the old one did not.  It was alway white,  I did not even know there were colors on the extender til the new one arrived.

This is the big difference.  I noticed on my main router connected devices now,  I only see one connection from the extender on the 5ghz band connected.  Before I was seeing 192.168.1.250 connected at 2.4ghz and 5 ghz.  As mentioned I am only seeing the 1 connection now.  If I go into the UI for the extender it is showing all green,  so maybe the smart connect from the router to the extender is working properly?  I really think the original had issues,  it would lose settings on occasion or drop one of the backhaul channels.

I am good now,  provided I should only see one connection from the extender to the router since I am using Smart connect.

Thanks