NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Firmware updated EX8000 keeps dropping Internet
Hi all,
I have read about multiple issued relating to the R8000 but I seem to be experiencing a similar issue with your EX8000 mesh range extender.I regularly experience an issue (perhaps once ...
I did the same and it's not working for me. What router do you have?
My router is a newer (recently purchased) ASUS AC-1900. It's only a dual band router. I think it's 5th generation of this type of router, but not sure.
Well I have a R7800 and you would think that it would work better with the extender, being that its a Netgear router and extender!
I have never had issues with the router, but this extender is somewhat challenging, anything I do as in settings doesn't simply work.
My extender failed after about 10 days of what appeared to be solid operation. I am unable to connect my smart phone to 5Ghz wifi in my house. I can connect it to my 2.4Ghz wifi, which is direct to my router and has nothing to do with the EX8000.
This will be my last post on this subject. I have wasted enough time on this EX8000 device. This is my first NetGear device and whether it's my last or not will depend on whether they refund the money I spent on this, including shipping.
It's pretty obvious to me that NetGear knows this expensive product has issues but still sells it. That's bad business.
burneyfalls wrote:
My extender failed after about 10 days of what appeared to be solid operation. I am unable to connect my smart phone to 5Ghz wifi in my house. I can connect it to my 2.4Ghz wifi, which is direct to my router and has nothing to do with the EX8000.
This will be my last post on this subject. I have wasted enough time on this EX8000 device. This is my first NetGear device and whether it's my last or not will depend on whether they refund the money I spent on this, including shipping.
It's pretty obvious to me that NetGear knows this expensive product has issues but still sells it. That's bad business.
I know this may sound bad, but I'm happy and relieved that it failed with your setup. I spent so much time setting the router to different channels and anything I tried simply doesn't last past 12 hours. I recently disabled 2.4 GHz radio on the extender and no avail same issues persist.
But this is very interesting, during all this time that I have been having issues with the extender wifi, never at anytime did the I have issues with wired connected devices. So this obviously indicates and issue with extender to wifi clients and not extender to router. This is a firmware issue or simply bad hardware design that doesn't work.
As for bad business, definitely Netgear is at fault here. Not admitting that they having issues with this unit and as well as EX7000 model.
I hope you get your full refund, I think we should be compensation more then a refund.
I just got off the phone with NetGear Level 2 support. They keep asking me to provide config data and such from my router and extender and to capture other stuff. I told them I would do this for a fee (for technical services performed by me) and be an extension of their engineering lab duties. I am wasting no more time with troubleshooting this issue unless they want to pay me to help them. I even spoke with a Level 2 manager who eventually said he would push this up to level 3 engineering to see what they could do without the captured data.
I informed NetGear that my future efforts will be to pursue letting everyone know how NetGear treats consumers of their products. I am still within my 90 days of support. Also, per California law (Song-Beverly Consumer Warranty Act), see page 9 of https://www.caconsumeradvocate.com/sites/www.caconsumeradvocate.com/files/base-image/Song-Beverly-Consumer-Warranty-Act-CA.pdf :
"Every work order or repair invoice for warranty repairs or service shall clearly and conspicuously incorporate in 10-point boldface type the following statement either on the face of the work order or repair invoice, or on the reverse side, or on an attachment to the work order or repair invoice: "A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer' s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other laws."
As Netgear has already provided a replacement unit to me, the Level 2 manager said they would not provide another replacement. They have not asked me to send the current unit I have to them for repair. Therefore, they are in violation of this law and I will be following up with the State of California on this violation.
I want this unit to work as advertised ("with any router"). The router I have is a new ASUS AC1900, which is one of the most common routers on the planet.