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Forum Discussion

AdrianCr's avatar
AdrianCr
Guide
May 17, 2018

Firmware updated EX8000 keeps dropping Internet

Hi all,   I have read about multiple issued relating to the R8000 but I seem to be experiencing a similar issue with your EX8000 mesh range extender.I regularly experience an issue (perhaps once ...
Nighthawk Mesh
Troubleshooting
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Aug 30, 2019

MightyAtom - Please send me a message with your contact info as I'd like for our Support Team to reach out to you.

 

~Christian 

Kicoman's avatar
Kicoman
Tutor
Aug 30, 2019
Please update all of us as to any resolution on this issue! We all are having the same issues it seems.
Non connection or not staying connected
  • flyturbo's avatar
    flyturbo
    Apprentice
    Aug 30, 2019
    Kicoman wrote:
    Please update all of us as to any resolution on this issue! We all are having the same issues it seems.
    Non connection or not staying connected

    Resolution; Return unit and get your money back. Then for half the price, go out and buy a Linksys RE9000 MU-MIMO WiFi Extender. 

     

    I have been problem/issue free for months!

  • MightyAtom's avatar
    MightyAtom
    Guide
    Aug 31, 2019

    Hi Kicoman et al, 

     

    So other than supplying various logs there has been no resolution. Indeed the suport team are located in Malaysia.  That said I had other issues such as the extender which had 4 ethernet cables connected from it to three laptops and a Hive power hub and believe it or not at times it would randomly drop the wired connection to one or more devices whilst other were still connected, how does that work? - I cannot win. Anyway round file - done. 

  • Kicoman's avatar
    Kicoman
    Tutor
    Aug 31, 2019
    Therein is the problem.

    Malaysia support