NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JackBenEzra's avatar
JackBenEzra
Follower
Sep 11, 2016
Solved

How do I contact customer support????

The web site says "help is just a phone call away" but I am finding that it is impossible to find a phone number or even live on line chat support. How do I reach customer support?
Troubleshooting
  • DaneA's avatar
    DaneA
    Apr 18, 2018

    Hi Jiheffe2,

     

    You can connect a PC directly to the Orbi Pro router then access its web-GUI and changed its IP address to what you prefer. 

     

    If the IP address of the Orbi Pro router was changed from 192.168.1.1 to 192.168.2.2 then you will sync wirelesly the Orbi Pro satellite, the Orbi Pro satellite will automatically changed its IP address to the 192.168.2.x IP range once it successfully synced to the Orbi Pro router.  

     

     

    Regards,


    DaneA

    NETGEAR Community Team

larmonro's avatar
larmonro
Tutor
Dec 05, 2016

I just experienced exactly the same thing

I have been going round in circles on the ARLO web site

Contact Support puts you in a loop

There is no easy way to find where I can have an online chat

There is no easy way to find what the support phone number is

 

Drgwayne's avatar
Drgwayne
Guide
Dec 05, 2016

Ditto-- no phone number, no chat, no help from community-- apparently no warranty.  "Fatal Error" when I fill out thier info form and submit.  Getting pretty frustrating.