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Forum Discussion

Retired_Member's avatar
Retired_Member
Jul 10, 2018

LED blinking Continuously blinking White

I have this extender for about 2 months and it was working fine. Now all leds on the front are blinking white and also the led on the back (power) is blinking red. Tried to reset, but that didn't work. After that i tried to put it back in factory default, but that also did'nt work.

I can't acces the repeater (wired or wifi). Can somebody tell me what is wrong?

Troubleshooting

4 Replies

  • kohp's avatar
    kohp
    Aspirant
    Sep 05, 2018

    had the exact same issue. and when I called in, after being on hold for more than 40min, associate tells me they system is down and should call tomorrow. 

    Netgear customer service and warranty is just as trash as their device!

  • Ionotropic's avatar
    Ionotropic
    Aspirant
    Nov 29, 2018

    I'm having the same issue. All LEDs on the front are blinking white and the power LED on the back is blinking red. Nothing changes by cycling power or pressing the factory reset button. I registered the product, but there is no way to contact support team for help in getting a hardware replacement. 

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Nov 29, 2018
      Ionotropic wrote:

      I registered the product, but there is no way to contact support team for help in getting a hardware replacement. 

      There is a way on my.netgear.com.  Step-by-step is below. Clicking on "Replace my defective product" should work too.