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Forum Discussion

danneboi's avatar
Apr 13, 2022

My extender stopped working all of a sudden

Hi! 

 

I've been using a WN3000RP wi-fi extender for the last year or so and it's worked perfectly. Today however it stopped working. 

 

I've done a factory reset and it was no problem for the extender to find the router's network and it marked the signal strength of the routers network to 50%. I can connect my units to the extender also without problems. The extender just doesn't "receive" any internet from the router. The router has internet and my main network work just fine. 

 

When i try to connect my phone to the extender it wants me to log in to the network and when i try to do that it says {"reset": "1"}.

 

Any help on this would be greatly appreciated! 

 

12 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    what router is it connected to? 

    What method of setup did you uses? WPS, using the app, or using the installation assistant?

    • danneboi's avatar
      danneboi
      Guide

      The router it's connected to is a Sagemcom Fast5370e.

       

      I used the assistant on mywifiext. net.

       

      When I log into mywifiext. net it says that it cant connect to the Existing Network. I've also tried to move the extender closer to the router without success.

       

      Some of my translastions might be wrong since I use it in swedish.

      • plemans's avatar
        plemans
        Guru - Experienced User

        I have a passionate hatred for sagemcom devices. We see all kinds of issues on them. 

        You can try setting it up using wps. Sometimes that works when the installation assistant struggles.