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Forum Discussion

WilliamWu's avatar
WilliamWu
Follower
Apr 20, 2022

My router and device lights are off

I have a net gear extension but I took it out of a plug extender thing to put a different plug underneath it, then plugged the net gear extension back in the router and device lights were off. I waited a bit but the only 2 lights that were on were the WPS and on/off lights which were both green. Before I took the extension out it was fully functioning. I am using an Ethernet cable thing plugged into my pc and the extension. I have a spark modem. Help!!! I’ve searched online everywhere but nothing is helping!!

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    Have you simply tried factory resetting it and reinstalling it?

    I recommend installing with the installation assistant.