Nighthawk X4S EX7500 - No Internet Connection Issue

Question

I have seen some previous posts about connection issues with the X4S EX7500 and I too am having problems with this Wifi Extender. I have done a FEW factory resets and have had no luck in a consistant reliable connection. My router has an active internet connection yet the EX7500 is unable to distribute any internet access.
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I have also tried to downgrade the firmware to a previous, more functional, version with no luck.
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Is there a new firmware being release in the near future to deal with this issue?
Is there a process I can follow to successfully install a previous firmware version for now?
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Christian_R · Answer

Hello Stoic_Brow,&nbsp;

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1. Does the extender appear as an attached device when you check the router UI?

2. Are device(s)&nbsp;able to connect to the EX7500? If so, what device(s)?

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~Christian&nbsp;

Stoic_Brow · Answer

1) Yes the router has the EX7500 listed as a connected device.2) I have a Nvidia Shield TV, a Surface Pro, and a Sony Xperia Z3 connected to the extension network.

Stoic_Brow · Answer

Christian_RThe extender cannot even check for firmware on its own because it says it is not connected to the internet, but other devices I have connected to the original network do have an internet connection. It is useless in its current state.

Christian_R · Answer

Stoic_Brow

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Please provide a status of the LED lights on the extender.

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~Christian&nbsp;

Stoic_Brow · Answer

Christian_RIn order of left to right:Orange, Blue, None, Blue, Blue

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Nighthawk X4S EX7500 - No Internet Connection Issue

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