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No Technical support

Kokak
Follower

No Technical support

Hi,

3 weeks ago I opened a ticket (#25789740) about the sudden death of my WN3100RP (still under warranty).

So far, I didn't receive a single reply from the tech support. This is unacceptable.

I've never encountered such a poor technical support.

Message 1 of 4
nhann
NETGEAR Employee Retired

Re: No Technical support

Hi Kokak,

 

Sorry for the inconvenience, I've reached out to have support look at your case.

 

Thank you for your patience. I will message you as soon as I get a reply.

 

Message 2 of 4
vecchiotexas
Aspirant

Re: No Technical support

This is hapqening to me too, Netgear support needs smartening up in my opinion
Message 3 of 4
nhann
NETGEAR Employee Retired

Re: No Technical support

Hi vecchiotexas,

 

Support should have contacted you today. Please let me know if you haven't received any messages

Message 4 of 4
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