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Beatnick57's avatar
Beatnick57
Aspirant
Oct 11, 2017

No router link after Virgin router upgrade

Recently upgraded Virgin media hub router with new SSID. Subsequently wifi extender will not link with router. Have tried going through mywifiext.net but it does not recognise my username and password (as supplied by Netgear). How do I reset the extender to link with the new router/SSID?

BTW I have tried a factory reset with no success. 😖

Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Oct 13, 2017

    You will have to hold the reset button for 10 seconds this should clear the info of the old router.

     

    DarrenM