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Our router has always worked until recently. It just disconnected and everytime we go to enter the password on the back of the unit, it says Incorrect password for "NETGEAR94". Our old wifi connection still works.
I have tried turning the power off, unplugging it, forgetting network and pressed the restart button on the unit. Nothing has worked.
Any suggestions would be appreicated...please keep it as simple as possible as I am not super techy.
PS: It's an extender not a router (I was corrected earlier).
No, you misunderstood that. Your initial post is tagged with Model: EX7000|AC1900 WiFi Range Extender which is an extender. You actually have an R7000, which is a router. Of course I didn't know what you actually had until you posted the picture of the label, which includes the model. So your mistake was that you didn't select the correct model in your initial post.
BTW, this is posted in the wrong place, it should actually be in the Nighthawk forum area.
A router has two passwords - one is for the WiFi, and there is a different one to gain access to the web UI (that lets change settings). The one printed on the back is for the WiFi - and you can change it during set up if you want to.
You have at least one device that can still access the wifi - what device(s) are they? Often you can see the wifi password they are using in their settings.
Another approach is to go into the router's web ui ( http://www.routerlogin.net ), and look at the wifi settings there. You can either browse to it by connecting via ethernet, or you can browse to it from one of the devices that is still connecting. The username for the web ui is "admin", the default password is "password".
Thank you for your reply @StephenB. No devices are still connected.
I should mention, I purchased this from someone else. I tried to register it but it says the serial # is already registered.
Where is the user and password part on the site you mentioned below? I can only see email and password for login.
Is there any way to just reset everything as if it were new and use the password on the back of the machine?
When we got it, all we did was hook it up and enter that password and everything worked fine. Now the password is incorrect, yet we are entering the same one.
PS: It's an extender not a router (I was corrected earlier).
No, you misunderstood that. Your initial post is tagged with Model: EX7000|AC1900 WiFi Range Extender which is an extender. You actually have an R7000, which is a router. Of course I didn't know what you actually had until you posted the picture of the label, which includes the model. So your mistake was that you didn't select the correct model in your initial post.
BTW, this is posted in the wrong place, it should actually be in the Nighthawk forum area.
