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Forum Discussion
Solved
Password incorrect Nighthawk
Our router has always worked until recently. It just disconnected and everytime we go to enter the password on the back of the unit, it says Incorrect password for "NETGEAR94". Our old wifi connectio...
tenzie wrote:
PS: It's an extender not a router (I was corrected earlier).
No, you misunderstood that. Your initial post is tagged with Model: EX7000|AC1900 WiFi Range Extender which is an extender. You actually have an R7000, which is a router. Of course I didn't know what you actually had until you posted the picture of the label, which includes the model. So your mistake was that you didn't select the correct model in your initial post.
BTW, this is posted in the wrong place, it should actually be in the Nighthawk forum area.
tenzie wrote:
I should mention, I purchased this from someone else. I tried to register it but it says the serial # is already registered.
Netgear warranties and paid support are only offered to the original purchaser. So they won't allow you to register used equipment.
tenzie wrote:
Is there any way to just reset everything as if it were new and use the password on the back of the machine?
Yes, and I already told you how to do that.
...use the reset button that is shown on page 12 of the manual. The procedure is described on page 194. The manual can be found here: http://www.downloads.netgear.com/files/GDC/R7000/R7000_UM.pdf
Read through the procedure before you try it.
PS: It's an extender not a router (I was corrected earlier).
tenzie wrote:
PS: It's an extender not a router (I was corrected earlier).
No, you misunderstood that. Your initial post is tagged with Model: EX7000|AC1900 WiFi Range Extender which is an extender. You actually have an R7000, which is a router. Of course I didn't know what you actually had until you posted the picture of the label, which includes the model. So your mistake was that you didn't select the correct model in your initial post.
BTW, this is posted in the wrong place, it should actually be in the Nighthawk forum area.
tenzie wrote:
I should mention, I purchased this from someone else. I tried to register it but it says the serial # is already registered.
Netgear warranties and paid support are only offered to the original purchaser. So they won't allow you to register used equipment.
tenzie wrote:
Is there any way to just reset everything as if it were new and use the password on the back of the machine?
Yes, and I already told you how to do that.
...use the reset button that is shown on page 12 of the manual. The procedure is described on page 194. The manual can be found here: http://www.downloads.netgear.com/files/GDC/R7000/R7000_UM.pdf
Read through the procedure before you try it.