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personal515's avatar
personal515
Initiate
Aug 09, 2016

Router light not on

I reset my extender following the manual's directions and all lights are on but the Router and Device lights. When I choose to connect to the EXT wireless, my computer says it's connected but then the internet doesn't load. It has worked in the past so I'm not sure what went wrong and the restart didn't work.

 

Help!

Installation

4 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 12, 2016

    Hello personal515

     

    Have you tried to connect the extender using WPS to the router?

     

    DarrenM

    • Fatmrsgeorge's avatar
      Fatmrsgeorge
      Initiate
      Aug 13, 2016

      I have similar issue. Recently got a new modem from sky so network name and key changed. WiFi extender coming up on device (SAMSUNG TABLET)with new network name but then requests password. When I enter the correct network password it comes back with password incorrect. The power and wPS lights are solid green but the router light is not. The extender is plugged in right next to the router. Can you help or am I simply going to take a baseball bat to the thing ?! I TRIED wps connection. Also tried reset to factory settings. Thanks

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Aug 15, 2016

        Hello Fatmrsgeorge

         

        Have you tried to forget the network on your tablet then reconnect? also if the extender is not connecting to the new router make sure the security on the router is set to WPA2. When doing a factory reset on the extender hold down the button for 10 seconds then try setup again.

         

        DarrenM