I have a netgear EX8000 extender connected to my router netgear nighthawk X6 R8000. Connected my wifi devices on 5ghz. Speeds are great (500mbps up and down) but a few times a week wifi speed gets really slow and it only gets back to normal after rebooting the router and extender. My internet provider is FIOS and i use R8000 router on AP mode. I downloaded all latest firmwares. Tried factory reset as well.Any idea what might be going on? Problem started after i added the extender. The problem seems to affect only 5ghz channel (my 2.4ghz is too slow so i dont use)

What firmware versions are currently on there? The latest changes and people might want to know in the future if they run into this issue? R8000:EX8000: A easy thing to try? put the EX8000 in access point mode and hardwire it in. See if the problem still reoccurs. Its just for testing. Not permanent. When it happens, you put you reboot the router and the extender. Does it matter if you only reboot the router? or only reboot the extender?

Have you tried setting up a static ip address for the extender in your quantum router?Something else you could try is to connect the EX8000 to the quantum router and see if it stays stable.

Try disabling one of the R8000 5ghz bands temporarily. See if it stays stable running off 1. And then if that stay stable, swap to disabling the other 5ghz and using it as backhaul. Maybe one of the 5ghz channels is having issues on the router, the extender, or even just interference

EX8000 firmware v1.0.1.206R8000 firmware v1.0.4.52_10.1.67EX8000 is already is AP mode. Haven’t tried hardwiring the EX but the R8000 ethernet speeds are fine when wifi is slow. I will try and test.Usually problem is only solved if i reboot the router R8000 if i only reboot EX8000 it doesn’t work

Rogerusp wrote:EX8000 firmware v1.0.1.206R8000 firmware v1.0.4.52_10.1.67EX8000 is already is AP mode. Haven’t tried hardwiring the EX but the R8000 ethernet speeds are fine when wifi is slow. I will try and test.Usually problem is only solved if i reboot the router R8000 if i only reboot EX8000 it doesn’t workIt can't be in AP mode if it isn't hardwired in. The only way AP mode works is if the hardwire is providing the internet access. So you'd be in extender mode. Something you can try doing that sounds a bit counter intuitive is to install version 1.0.4.18 to the R8000. The 2 versions after that got netgear armor and not all played nice with it. And with the router being the backbone of the system, its worth a shot. Try installing that, factory reset the r8000, reinstall it manually, and then disable auto updates.

Slow WIFI after adding EX8000 | NETGEAR Communities

22 Replies

plemans
Guru - Experienced User
Jun 12, 2020
What firmware versions are currently on there? The latest changes and people might want to know in the future if they run into this issue?
R8000:
EX8000:

A easy thing to try? put the EX8000 in access point mode and hardwire it in. See if the problem still reoccurs. Its just for testing. Not permanent.
When it happens, you put you reboot the router and the extender. Does it matter if you only reboot the router? or only reboot the extender?
- Rogerusp
  Aspirant
  Jun 12, 2020
  EX8000 firmware v1.0.1.206
  R8000 firmware v1.0.4.52_10.1.67
  
  EX8000 is already is AP mode. Haven’t tried hardwiring the EX but the R8000 ethernet speeds are fine when wifi is slow. I will try and test.
  Usually problem is only solved if i reboot the router R8000 if i only reboot EX8000 it doesn’t work
  - plemans
    Guru - Experienced User
    Jun 12, 2020
    Rogerusp wrote:
    EX8000 firmware v1.0.1.206
    R8000 firmware v1.0.4.52_10.1.67
    
    EX8000 is already is AP mode. Haven’t tried hardwiring the EX but the R8000 ethernet speeds are fine when wifi is slow. I will try and test.
    Usually problem is only solved if i reboot the router R8000 if i only reboot EX8000 it doesn’t work
    
    It can't be in AP mode if it isn't hardwired in. The only way AP mode works is if the hardwire is providing the internet access.
    So you'd be in extender mode.
    
    Something you can try doing that sounds a bit counter intuitive is to install version 1.0.4.18 to the R8000. The 2 versions after that got netgear armor and not all played nice with it. And with the router being the backbone of the system, its worth a shot.
    Try installing that, factory reset the r8000, reinstall it manually, and then disable auto updates.
jcv2428
Aspirant
Aug 29, 2020
If I have to spend $300.00 on a NETGEAR EX8000, as I did, and had to go through all these troubleshooting back and forth and yet not obtaining the desirable results, I definitely want my money back. I am in fact a frustrated owner of a EX8000 mesh extender with a internet speed going up to ~250 Mbps with a ISP of 1Gbps downsream and upstream. Did I say frustraded?

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Slow WIFI after adding EX8000