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Forum Discussion

Mike001's avatar
Mike001
Guide
Nov 18, 2018

Wifi range extender won't accept router password

When the _ext appears on my imac wireless options and I click to connect it does not accept the router password, if I dont get an answer soon I will take it back and get a refund!
Troubleshooting
StephenB's avatar
StephenB
Guru - Experienced User
Nov 19, 2018

What extender model do you have?

Mike001's avatar
Mike001
Guide
Nov 19, 2018

It is (from the box label) EX2700-100UKS and thankyou for helping

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Nov 19, 2018

    The full user manual is here: http://www.downloads.netgear.com/files/GDC/EX2700/EX2700_UM_EN.pdf

     

    If you pressed the WPS button during setup, then the extender should be using the same WiFi password as your main router.  If you haven't tried that password, then start there.

     

    If that isn't working, then try resetting the extender again, and this time don't press WPS.  You should be able to connect to the NETGEAR_EXT wifi network.  Then browse to www.mywifiext.net, and complete the setup process manually.  That's described on page 10 of the user manual above ( Connect With Web Browser Setup )

    • Mike001's avatar
      Mike001
      Guide
      Nov 19, 2018

      I am getting so tired trying to get this device to work. I have just had someone from India (it sounds like) wanting to get access to my computer to sort it out and I declined to do so. 

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Nov 19, 2018

        Did you use my.netgear.com to access support?

         

        It's a bad idea to google support numbers, there are sites out there that claim to be netgear support but aren't.

  • DickDuke's avatar
    DickDuke
    Apprentice
    Nov 19, 2018

    From

    https://kb.netgear.com/25533/How-to-install-the-EX2700-via-WPS

     

    The EX2700 has a WPS feature which easily connects to devices that also have WPS capability. This article will show the step-by-step procedure on how to install the EX2700 – N300 Wireless Range Extender using the WPS button.


    To install the EX2700 via WPS:

    1. Place the extender in the same room as the Wi-Fi Router.
    2. Make sure you have a live internet connection coming from the main router. Also, make sure that the router is WPS capable.

      Note: WPS does not support WEP Security. Change the security of your main router to WPA2-PSK(AES) for optimal performance.

    3. Plug the extender into an electrical outlet and wait for the Power LED   to become stable. If it does not turn ON, press the On/Off button on the side panel of the extender.
    4. Press the WPS button for about 2 seconds on the side panel of the extender. The WPS LED   blinks.
    5. Within 2 minutes, press the WPS button on your main router.
    6. The WPS LED   on the Extender should turn to solid green and the Router Link LED  should also turn solid green to show that your EXT is connected to your main network. 
    7. Move the extender to your preferred location but make sure it is in between the router and the wireless devices to aquire a good signal. See What is the best position to place my EX2700 in my current network setup?
    8. You can now connect your wireless devices to the Extender’s new SSID. The extender’s wireless network name (SSID) changed to your existing WiFi network name with “_EXT” at the end.
      The password to be used will be the same Wi-Fi password on your main router.

      Example:

      • Existing WiFi Network name (SSID): MyHomeNetwork
      • New Extender WiFi Network name (SSID): MyHomeNetwork_EXT

      Note: If your wireless devices has a WPS feature; press the WPS button on the EXT and within 2 minutes, press the WPS button on your wireless device to instantly connect them without typing the wireless password.