can't seem to find the 5G network

[RomOrlando]

Hi, 

I can't seem to find the 5G network on my computer but I can see it on my other computer and Iphone, I was able to see my extender's 5G network on my computer before but now I cant find the 5G network. Everything looks fine in browser Netgear Genie. I have performed a reset of the Netgear and the router. Can you help me please.   Regards.

[RomOrlando]

See attached file

[StephenB]

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@RomOrlando wrote:

See attached file

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The screenshot just shows that no 5G clients were connected when it was taken.  It also shows that the extender thinks the 5G client-facing radio is turned on.

[RomOrlando]

The 5g was working 3 days ago on my computer but for 3 days, my connection is very bad ( 10mbps) so what can I do to make my computer detect the 5g?  

[StephenB]

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@RomOrlando wrote:

my connection is very bad ( 10mbps) so what can I do to make my computer detect the 5g?  

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Is this using the extender network?

Is this at 2.4 Ghz

How far away is the computer from the extender?

[RomOrlando]

• Hardware Version: EX6110
• Firmware Version: V1.0.0.44

The extender is at 4 meters

[RomOrlando]

See attached file 

[StephenB]

RIght, that shows the A6100 connecting to the 2G network.  The speed on the A6100 seems low (54/72), I'd expect to see 150 there.  When you browse for networks, you aren't seeing the extender 5G network in the A6100's list?

[RomOrlando]

[RomOrlando]

my wife is upstairs on her computer at 100mbs all the time because she is directly connected to the box with a cable, for my part last week and for 4 months, I have been reaching 45mbs in 5g which was very good but for 4 days it is catastrophic. 

[RomOrlando]

with my phone in 5g, 

• download :71 Mbps
• Upload:8.1

It's perfect

[RomOrlando]

In my office near my computer with my phone

 

[RomOrlando]

My device support 5g so I have no clue what is going on. There isn't a problem with the Router, or the Adapter, so something is kinda messing with the Desktop PC.

802.11n

2.4Ghz and 5Ghz

[RomOrlando]

My device support 5g so I have no clue what is going on. There isn't a problem with the Router, or the Adapter, so something is kinda messing with the Desktop PC.

802.11N 2.4Ghz and 5Ghz 

[RomOrlando]

Do I need to change my A6100 wifi key? 

[StephenB]

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@RomOrlando wrote:

Do I need to change my A6100 wifi key? 

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Well, you need to make sure it is connecting to the 5G extender network.  If you are using the wrong passphrase, then it won't connect.

[RomOrlando]

How do I do that please? Thanks

[StephenB]

Normally you just browse the list of networks, and then select the one you want to connect to.

[RomOrlando]

I think i'll buy a new key adapter : https://www.staples.com/NETGEAR-AC1200-High-Gain-WiFi-USB-Adapter-A6210/product_1149514 

Because I didn't see the 5g since 5 days .