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Orbi WiFi 7 RBE973
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cannot open https website?

Armval
Follower

cannot open https website?

Hi

My PC cannot open sites that starts with https when the PC is connected to the extender with wire. Doesn't matter which 3 browser i use.
When that happen, I always had to reboot the extender. That gets very annoying.

My extender is connected through the netgear nighthawk router wirelessly.

Os there a way to fix it without having to reboot every single time?
Message 1 of 21
WizardJ
Luminary

Re: cannot open https website?

Have you tried wiring several PCs to the extender to see if the problem occurs?

Also, make sure to upgrade to the latest firmware if you haven't already. Download and instructions can be found on this link:
http://kb.netgear.com/app/answers/detail/a_id/24594
Message 2 of 21
Henry_chow
Aspirant

Re: cannot open https website?

Have you considered using Ethernet over Power Line? This device is utilising your house electrical circuit to transfer data. It is faster than wireless extender.
Message 3 of 21
walzce
Aspirant

Re: cannot open https website?

Is there a more current release other than --> EX6200 Firmware Version 1.0.0.38_1.1.52
Message 4 of 21
TimothyManton
Aspirant

Re: cannot open https website?

Here you would learn that how to solve this secured websites not opening problem, there might be many reasons behind that, all the appropriate steps are mentioned please follow the steps to solve this problem.

http://www.techsupportall.com/solved-cannot-access-secure-sites-https-websites-not-opening-view/
Message 5 of 21
Fairytail
Virtuoso

Re: cannot open https website?

I suggest you open a ticket so that support team can assist you.

Message 6 of 21
jmyaz
Aspirant

Re: cannot open https website?

I have experienced the same issue. I have a new EX2600, and I have updated the firmware to v1.0.0.46. I only have a Windows 7 computer and a VOIP appliance connected via CAT 5 cable to the extender. There is no wireless connections to the extender. The only way to resolve the issue is to reboot the device. I have noted when the problem occurs, I have not other issues connecting to any other websites, just secured / https websites. I have a open ticket with NetGear support, so I will post any results from that case.
Message 7 of 21
jmyaz
Aspirant

Re: cannot open https website?

I worked with Netgear support to troubleshoot the issue. I ended up sending them my configuration, in which they tried to replicated the problem with but were unable to. I have an RMA to return my unit for a new one, in the hope the new unit will not have the issue.
Message 8 of 21
jmyaz
Aspirant

Re: cannot open https website?

I have received the replacement unit, installed it and the problem persists. I have found it will work great for three days, then sometime on the third day the issue will reappear. I have connected 4 different computers (3 - Window 7 / 1 - Windows XP) and they all have the same issue. I have opened another support case with Netgear support to hopefully get to the root cause of the issue.
Message 9 of 21
storm_2003
Novice

Re: cannot open https website?

When you connect your laptop directly to the router's SSID were you able to access https sites fine?
Message 10 of 21
jmyaz
Aspirant

Re: cannot open https website?

Yes, once I disconnected from the EX6200 and connected to the routers Wifi I was able to access the https websites without any issues. I did not have to reboot, just refresh the web page and I was connected.
Message 11 of 21
storm_2003
Novice

Re: cannot open https website?

I suggest you contact NETGEAR support for this issue.
Message 12 of 21
Ianaber
Aspirant

Re: cannot open https website?

Did you get a resolution on this?

I have a service ticket open for an issue that is somewhat the same. I have two EX6200's, one that has a PS3 hardwired to it. If I reboot the EX, the PS3 can sign in to the Playstation Network fine, but if I turn off the PS3 for longer than 6 hours and turn it back on again, the EX won't allow the sign in...unless I reboot. The PS3 works fine if I connect directly to my router by hard wire or if I use the PS3 wireless.

My other EX has an HTPC attached, and if I reboot, everything works fine. If the HTPC goes to sleep, after 6 hours or so, it won't connect to certain websites (Netflix, YouTube....)

The EX's DO allow me to access my media server on my LAN even when these problems exist.
Message 13 of 21
jmyaz
Aspirant

Re: cannot open https website?

Lanaber,
I still have an open support ticket with NETGEAR support. I have been able to document the issue as it occurs every 2 - 3 days and only with secured website (https). I have sent several packet captures to show how the traffic is being stopped. I have take my PCs, bypass the EX6200 and connected directly to the router to verify that I can connect when the traffic is dropped by the EX6200.

Are the websites that you connect to secured? Can you connect a computer to one of the EX6200 to see if you can access these websites, banking websites when the issue occurs?
Message 14 of 21
Ianaber
Aspirant

Re: cannot open https website?

jmyaz,

I have my laptop set up through the EX now. As soon as it happens I will see which websites are affected. PSN is one of those affected, and it blocks my Netflix, but I will try the https to make sure.
Message 15 of 21
Ianaber
Aspirant

Re: cannot open https website?

Doesn't seem to happen with my laptop, as I don't set it to sleep...It does happen with my HTPC that does sleep after 4 hours, blocking various https and streaming sites when it wakes up!
Message 16 of 21
jmyaz
Aspirant

Re: cannot open https website?

While working with NETGEAR support I found the issue to be with the wired connection and not the wireless. I was able to reproduce the issue by connecting a laptop to the wireless EXT network, verify I can reach HTTPS website, then plug in a wired connect to the EX6200, disable wireless and verified I could no longer reach the same HTTPS websites. I repeated this process several times to verify.
Message 17 of 21
Ianaber
Aspirant

Re: cannot open https website?

That makes sense as to what I am seeing too. My laptop connected via wireless has no problems, same with the PS3.

The wired connection is blocking something.

I sent my config file to Netgear to replicate my problem.

Now we wait....
Message 18 of 21
storm_2003
Novice

Re: cannot open https website?

I have EX6200 connected to the R7000 and I did not encounter this problem. I disable the wireless adapter and connect wired to the EX6200 and HTTPS access works fine.
Message 19 of 21
jmyaz
Aspirant

Re: cannot open https website?

I worked with NETGEAR support and they were able to reproduce the issue. They sent be a beta firmware which I applied and with the unit being up over 20 days without any issues, I believe it has resolved my issue. I am not sure when the new firmware update will be released for GA. It took awhile to resolve but I am happy it has been finally fixed. 🙂
Message 20 of 21
storm_2003
Novice

Re: cannot open https website?

@ jmyaz - Glad it is working on your end.
For others who have the same issue contact NETGEAR support to get the beta firmware as well.
Message 21 of 21
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