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Orbi WiFi 7 RBE973
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devices cant connect to extended network

vytasb
Aspirant

devices cant connect to extended network

I got this  EX 2700 wifi extender back in December (hey, that rhymes!)  

and then set it up manually, originally it worked fine.  Then a month or so later, lost connection to the main router,  Red light on router connection.  I finally got around to resetting it,  the WPA manual connection worked as expected, I have a new extended network 

BUT -  no devices can connect to it.  My macbook pro searches, searches, winds up with a greyed out wifi symbol with a bang (!) superimposed.   My ipad searches interminably. Both see the network fine, just can't connect. 

 

And, of course, my service agreement for the new device expired a week ago. and I'm SOL for getting support.

 

Any ideas what to do other than use this crummy gadget as a fishing weight?

Message 1 of 3
DarrenM
Sr. NETGEAR Moderator

Re: devices cant connect to extended network

Hello vytasb

 

I would try to do a factory reset on the EX2700 by holding down the reset button for 10 seconds and they try to connect it back to the router again.

 

DarrenM

Message 2 of 3
vytasb
Aspirant

Re: devices cant connect to extended network

Tried it, didn't help.

Like I said, connection of the 2700 to the router was not a problem, only connection of the _devices_ to the extended network. They see it, but the spinner goes round and round, never connecting.  Devices meaning laptop, ipad, iphone.

 

Any other ideas?

 

 

Message 3 of 3
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