Forum Discussion

Tutor

Nov 06, 2018

ex8000 extender 5ghz connection

I cannot get my EX8000 to connect to my home routers 5ghz channel, it will only connect to the 2.4ghz channel. I have a AC1750 / C6300 home router. I have tried changing 5ghz channels on the router a...

Troubleshooting

bignickolson

Aspirant

Feb 07, 2019

Bumping this. I have a Nighthawk x6 r8000 and a nighthawk EX8000 extender

Router is firmware V1.0.4.28_10.1.54

Extender says there is no new firmware available

I used to have my router have separate SSIDs for 2Ghz and 5Ghz bands. The extender connected to and extended both.

I recently change so both use the same SSID/password. The extender can see my 2.4ghz band and both 5ghz bands, all the same SSID. But when I try to setup the extender it never connects to the 5ghz band.

I've rebooted, I've done it with them sitting 2 feet apart but nothing seems to work. I go through the setup and it connects to the 2.4ghz band but tells me it can't connect to the 5Ghz band.

Any thoughts

Christian_R

NETGEAR Employee Retired

Apr 16, 2019

Hello bignickolson,

Thank you for your post. If you're still experiencing issues, have you gotten a chance to take a look at the KB article linked below? The following article suggests that you change the wireless channel on your home router to see if the connectivity improves.

https://kb.netgear.com/25057/NETGEAR-Range-Extender-is-not-detecting-the-5GHz-wireless-band-of-the-NETGEAR-router-or-the-5GHz-connection-is-intermittent

Looking forward to hearing back from you!

~Christian