NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Soundbooth's avatar
Soundbooth
Tutor
Jul 30, 2015
Solved

not accepting password

I changed my router password so now I need to get the extender working again. I pushed the reset button, went through the set up wizard again and entered the new router password.  I completed the set...
Troubleshooting
nhann's avatar
nhann
NETGEAR Employee Retired
Aug 03, 2015
Copy Link

Hi Soundbooth,

 

When you first installed your extender, did you select "Use the same security and password as those for the existing network?

Capture.PNG
Are you able to log in to mywifiext.net after you completed setup?

 

Looking forward to your response.

 

Regards,

NhanN

 

 

rusty_dt's avatar
rusty_dt
Initiate
Aug 10, 2015
Copy Link

I have it working now. The installation notes state "... Use the same password that you use for your wifi router." This I did - this was the root of the problem. I see now that there is a need to first see the Netgear genie screen up first - this was not happening, hence I was not able to check 'use same password'. Having done a reset I got a genie screen and the the rest is history... 

Thanks for the hints - appreciated. Not responded sooner as been away.

 

In retorspect the instructions are fine if all works from step one but unless you know what is supposed to happen post sep one you'll not knw if it has gone wrong.

 

dt.