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Re: wrong password error

bowmamas12
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wrong password error

How come i'm getting an error message when i enter my password? I can't even create a suppport ticket without entering a password. I've never changed my password I don't know how it can be wrong

Message 1 of 4
DarrenM
Sr. NETGEAR Moderator

Re: wrong password error

Hello bowmamas12

 

Are you talking about your Netgear accounts password or are you having a issue with your extenders password?

 

DarrenM

Message 2 of 4
Contifab5
Aspirant

Re: wrong password error

Just registered my EX6100/AC750 Dual Band WIFI Range Extender after going through the entire setup process...step by step. SUCCESS! I unplug it and plug it into the next room so I can connect my IP phone for work & the light turns red! So I unplug everything & take the extender back in the other room & reconnect it to the router (Nighthawk AC1900). I try to log into mywifiext.com and it's saying the password I created is wrong. Yes, the one I just used 2 minutes ago. And yes I double checked spelling/capitalization. So, I try to contact support, but its asking for the serial #. I enter the SN and it says "Please enter a valid serial number". OMG, I'm loosing my patience! Please help. Thank you.

Model: EX6100|AC750 WiFi Range Extender
Message 3 of 4
DarrenM
Sr. NETGEAR Moderator

Re: wrong password error

Hello Contifab5

 

Did you try to use the default login of admin/password?
 

DarrenM

Message 4 of 4
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