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Bought an AC1750 router at the end of October. It worked fine until I returned from the holidays to find it dead - no power, no lights, anything. I replaced the adapter, and it worked until this past week when it died again. It might be related to power outages in my building, but I have it connected to a surge protector. I have tried multiple outlets, the on/off button, the reset button. And of course the 90-day phone support has expired. Any suggestions on how to revive this, or is it time to move on?
Try a different power adapter and see if it turns on. Could be there is alot of power surges where you have your router. Sometimes even power strips can't protect electronics 100% of the time. Could have been fried if there's alot of power surges and power outages.
> [...] I replaced the adapter, and it worked until this past week when > it died again.
What makes you think that the second adapter is not the new problem?
What are the ratings of these adapters? Do you own a voltmeter? (Or know someone who does?)
One bad adapter sounds like bad luck. If the second one was a proper replacement, then it shouldn't die for years. Knowing nothing about what's in either of your adapters, or what failed in them, it's hard to say much with confidence, but I would not expect any fault in the router to damage its power adapter, but then work properly with a replacement adapter (even for a relatively short time). Of course, many things are possible.
I suppose that you weren't carefully monitoring the temperature of these adapters while they were in use.
> Bought an AC1750 [...]
Not that it matters much in this case, but, for future reference, note that "AC1750" is a speed, not a model number. Ever helpful, Netgear product packaging emphasizes speeds like "ACxxxx", but that's not the model identifier. Look at the product label. "R6400" would be a model number.
Try a different power adapter and see if it turns on. Could be there is alot of power surges where you have your router. Sometimes even power strips can't protect electronics 100% of the time. Could have been fried if there's alot of power surges and power outages.
The second adapter has been tested and works fine. It's the router itself that is the problem - likely fried after a couple of power outages in my building, according to the electronics experts I consulted. Apparently it's a common problem. I'm replacing the router, and investing in a higher-quality surger protector and a protection plan.
