N300 stating incorrect ISP user name and password eventhough they are correct

[anmd04]

I am getting Incorrect ISP user name and password thought its 100% correct. I directly connected the modem to system and connected using the same ISP user name and password I provided to connect from router. It worked, Could anyone help me to resolve this issue. Internet service provider has laready reset the password and I did tried it no luck.

[DexterJB · Accepted solution]

Hi @anmd04,

1. Please provide a screenshot of the page where you are trying to input the credentials.

2. You may be entering it on a different field (possibly on the admin login page).

3. The link below may help out.

http://kb.netgear.com/20305

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @anmd04,

1. Please provide a screenshot of the page where you are trying to input the credentials.

2. You may be entering it on a different field (possibly on the admin login page).

3. The link below may help out.

http://kb.netgear.com/20305

Regards,

Dexter

Community Team

[DexterJB]

Hi @anmd04,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team