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54 TopicsDon’t buy Orbi Pro…Buy something else. Anything else…
Don’t buy Orbi Pro…Buy something else. Anything else… I own Orbi Pro with two Pro Satellites. I also own the Orbi Outdoor RBS5OY. Here are my problems and reasons to avoid anything product Netgear manufactures. If your intension is for business. I updated to the recent GA firmware 2.2.2.210. It did not cause any obvious problems on day-1, beyond the normal Orbi known issues (drops, reboots, etc). However, I did notice my ability to transfer large files across my WIFI dropped speed considerably. I have no illusion that WIFI speeds don’t range and fluctuate randomly. I also know interference and other variables can cause problems. But I have historically been able to get 300-500 Mbps tested and validated using INTERNAL LAN TEST NETWORK PERFORMANCE TOOLS, not internet speed checks which are less reliable... I am a 20 year tech worker with extensive knowledge and experience with enterprise network devices, including WIFI and RF products. I know how to tweak and tune my Orbi to insure the most optimal performance. So, why did my speeds drop to 100-200 after applying the recent firmware. I did role back to 2.2.1.210. Factory resets, reboots, full re-configure. Hours wasted… Same result. Slow speeds. I considered rolling back to previous firmware, but you must be using at least 2.2.1.210 to avoid Netgear Orbi automatic updates. And typical Netgear. Silent! Repetitive! Script Kiddy responses. You may think you are interacting with a BOT with template answers. You are ON YOUR OWN! After they get your money. Netgear opened a thread MONTHS ago. Asking Orbi Pro users what features they would like to see. Most Orbi Pro users quickly understood that “PRO” was nothing more than a spin-off of Orbi Consumer version with nearly 90 percent parity. But, we can forgive Netgear. After-all, they are interacting and working with the end-user (that’s you) to build Orbi Pro into something truly business-like, custom built with the user’s input as the driving force. Current Day…Months later….NOTHING WE SUGGESTED has been implemented. They “tried” to use clever tricks such as “VLAN SUPPORT” has been added. But we all quickly learned. It was for ISP and router mode only. As of today, there is little, nearly ZERO difference between Orbi Consumer and Pro versions. Yet, Pro users paid far more to have the “PRO” logo on their product. Netgear advertised another VERY COOL product called Orbi Outdoor RBS5OY. I do have a very large outdoor space. And often I like to stream music and control my smart devices via my smartphone, and maybe do some work outside. So Orbi Outdoor was a GIFT from Netgear, as now my entire outdoor space is covered with great WIFI!!! Thanks Netgear! A true gift! Or…is it a gift with a nasty secret that Netgear has yet to respond. The RBS5OY is based on the Orbi consumer version. Not Pro. Yet, Netgear very openly and loudly claims this RBS5OY is compatible and fully works with Orbi Pro. But is that TRUE???? I have asked Orbi why the firmware for RBS5OY is not aligned with Orbi Pro. The obvious answer is the RBS5OY firmware code is based on Orbi consumer firmware. So, as Orbi Pro receives new updates, promised features, BUG FIXES….as Netgear has released 2 new updates for Orbi Pro….Does anyone notice Orbi Outdoor is not getting those same updates? How does Netgear intend to unify the new features and BUG FIXES and stability and other advertised “Pro” stuff…when you have this third-wheel product they charged you $500 for….that is not running the same firmware? Imagine your car manufacture selling you a performance part for your car. Only they updated your car with fixes and other changes, only to learn your performance part was not updated to work those changes. Does this mean the manufacture is going to fully refund you for an add-on that will not work properly with your updated vehicle? Still, no reply from Netgear about this? But they got your money. Orbi support is widely known to be a joke. You are better and more wise to use Reddit or other methods to solve your problems. Any idea of a business using Orbi Pro and expecting business style support. GOOD LUCK! Considered yourself warned. I am not saying Netgear is the horrible company. I believe Netgear does many great things. Perhaps Orbi Pro was and is more than Netgear can handle. This is not Netgear’s first attempt to get inside the business tech market. But common sense people. How many Netgear products do you see within ANY tech company? For the many users that often complain to this forum. I say this with respect and understanding. STOP!!!!!!! Netgear has already given us the answer. They don’t care! They are not going to follow through with promises. They are not going to improve support! Orbi Pro is NEVER going to be what you want it to be. Go buy something else. Netgear has been responding to all of us since the day Orbi was released. What has changed? They fix one thing…They break another….They promise 5 features….You are lucky if you get one of those features usually a year or longer later…Netgear has a scripted and default response to any problem you have. It “may” be possible they only have 3-4 support people working for them and they heavily rely on a copy/paste response to all questions and problems. I own Orbi Pro. I drank the kooliade. But I also protected myself via a third-party warranty that will allow Orbi to be replaced. I thought I would wait until early 2019 and see what Netgear does. Give them a chance! Be patent, as my parents taught me. But they also taught me to NOT BE A FOOL…. So…Don’t buy Orbi Pro…Buy something else. Anything else… I will live with Orbi for a few more weeks. But I am positive I will need to use that warranty and have Orbi replaced. Perhaps dig a little deeper in my pocket for something TRULLY made for business. Of course, I am open to any response from Netgear. I am a civilize and open-minded person. I believe in fairness and respect and honesty. I am willing to work with Netgear concerning Beta firmware that specifically addresses promised business PRO features. But not allowing myself to be your lab rat….while you continue your course of using consumers as your testing ground for baseline support and stability that SHOULD have already need delivered. As of now…I have a 2-3 year old Gen-1 802.11AC ASUS RT3000 that is faster than this $2000 Orbi Pro…Solved17KViews6likes11CommentsSerial number has already been registered
Hello, My Nighthawk AC1900 R6900 router seems to have become unregistered from my account. Until now I've been using the Genie app to login remotely but now the device does not appear in my list. The router was purchased at Costco brand new. I initially registered it March 18, 2016 and I still have the confirmation email. When I attempt to register the device again on my account I receive the following message "Serial number has already been registered." I would appreciate your help. Thank you.1.4KViews0likes2CommentsWin a Nighthawk Switch – AmA about Multi-Gig Ethernet!
Visit the Multi-Gig AmA board and submit your question. NETGEAR is revving up and leading the Industry for business network potential, with the introduction of 5-SPEED Multi-Gig Network Switches! To celebrate the launch of a range of flexible Multi-Gig Switches, we are holding an Ask Me Anything for Multi-Gig Switches. Learn more about Multi-Gigabit Ethernet in from our story “Everything Wanted to know about Mult-Gig Ethernet but were afraid to ask.” It’s a great short read and gives some great uses cases for Mult-Gig. But, we know you’re always going to have more questions. Now is your chance to ask those questions, and enter to win a NETGEAR Nighthawk S8000 Switch for your home network! Submit a question and enter – Visit the Multi-Gig AmA board and submit your question. Be sure to use the term "Multi-Gig" in your subject. Also, ensure your subject is in the form of a question. See what Mult-Gig questions have been already asked. -Good Luck - We look forward to answering your questions about Multi-Gig Switches! Entries end 10/17/2017 - Official Sweepstakes Rules. All NETGEAR Switches forums5.9KViews1like2CommentsAsk Us Anything About Orbi Pro WiFi System & Win an Orbi Pro!
We have a hot new Orbi Pro WiFi System for Small Business up for grabs, and you can win it if you ask our NETGEAR experts a Question about Orbi Pro! *Posting now closed*. Click to see Orbi Pro answers and questions. Entry period ended 9/14/17. *Update 9/14 - Entries for new questions is now over. Once a winner is picked, your questions will be moved from the AMA board to the Orbi Pro Discussion board. Thank you to everyone for participating. *Update 9/19 - Congratulations to wsukrauser! Winner of the Orbi Pro AmA and Giveaway Sweepstakes! Thanks to everyone who participated and good luck next time. We are currently giving away an Insight Management app "Network in a Box" for IT Pros day. Check it out! Where should I mount my Orbi Pro? Orbi Pro install questions? Will Orbi Pro look amazing next to my dual boiler espresso machine? We have a great Orbi Pro Tips, Tricks & Resources page that will give you some ideas of what to ask. We may even answer some of the best questions during a future live QA event! Ready for Simple and Secure WiFi for your business? Preorder the Orbi Pro WiFi system for Small Business today! Now Available - Get the Orbi Pro! -Good Luck - We look forward to answering your questions about Orbi Pro! Official Sweepstakes Rules.18KViews0likes7CommentsAsk me Anything about the Nighthawk X6S Range Extender - Win an X6S!
*UPDATE - 9/1 - We have extended the AmA until 9/7 12PM PST - Keep those great questions about the X6S Range Extender coming! *UPDATED - 9/7 - The Nighthawk X6S Range Extender AmA is now over. Thank you for submitting all of your questions. Stay tuned to this thread as we pick a winning submission at random. *UPDATE 9/15 - A winner has been selected and contacted - We will announce who the lucky NETGEARian is soon. The NETGEAR Community is hosting a four-day Ask Me Anything AMA for the Nighthawk X6S AC3000 Tri-Band WiFi Range Extender. The Nighthawk X6S has a lot of great, unique features, and we wanted to have some experts on deck to answer your burning questions about the Nighthawk X6S. And best of all, at the end of the AMA period, we will be giving away a Nighthawk X6S Range Extender! Before you go off and ask your questions, we would hope that you visit a few pages and learn about the Nighthawk X6S - Nighthawk X6S Range Extender EX8000 Detailed Product Information page. Nighthawk X6S Range Extender Community Launch Article. How to Ask a Question and Enter: Submit Your Questions here (Submissions Ended): Be sure to choose the Label “AmA” and format your question's Subject: “X6S AmA – Your X6S Question Here?” Click Here to see AmA Questions that been submitted, and or answered. Be sure to Kudos and Comment on questions that you would like to see answered. Note: you cannot submit a question from that page. Submitting a question will enter you win a Nighthawk X6S Are you excited about the Nighthawk X6S Range Extender? Let us know by leaving a comment below. Please do not submit your AmA question in this thread, follow the instructions above. We look forward to answering your questions about the Nighthawk X6S Range Extender. -Good Luck! Nighthawk X6S Range Extender AmA Official Rules page.9KViews0likes6CommentsWill there be WAN Ports on Satallites for Orbi Pro System?
Currently, the Orbi system does not offer the ability to connect WAN directly to the satallites, instead only giving the router the ability to connect to the WAN. Will this feature be on the Orbi Pro system to allow for higher throughout in larger implementations?Solved